1. Job Title : Systems Engineer 2. Job Summary : Serve as a systems engineer focusing on end user computing by supporting laptops desktops networks and collaboration tools in a dynamic office environment. Provide expert assistance for Macintosh operating systems and Windows platforms while using monitoring and ticketing tools to resolve incidents efficiently. Contribute to a reliable digital workplace that enables employees to deliver high quality outcomes for clients and society. This is for field Support role. 3. Experience : 2 - 6 years 4. Required Skills : Technical Skills: End User Tools - Nexthink Macintosh OS X Laptop Support Service Now Windows Networking Desktop Support - Remote Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Field Services 7. Shift : Day 8. Responsibilities : -Provide advanced incident and service request support for end user devices to ensure uninterrupted productivity for colleagues across the organization. -Deliver comprehensive troubleshooting for Windows workstations and laptops by resolving operating system issues performance problems and application conflicts in a timely manner. -Administer Macintosh operating systems laptop support by installing software performing configuration changes and maintaining security compliance for all assigned devices. -Utilize Nexthink analytics to monitor device health analyze user experience data and implement improvements that reduce recurring issues and support calls. -Handle daily Service Now ticket queues by accurately categorizing prioritizing and resolving requests while maintaining clear and professional communication with requestors. -Coordinate remote and desk side desktop support activities by guiding users through resolution steps and documenting actions that create a reusable knowledge base. -Troubleshoot basic networking issues at the end user level by validating connectivity checking configurations and collaborating with network teams when escalation is required. -Execute standard build procedures and device provisioning activities so that new joiners receive fully configured systems that align with security and compliance standards. -Maintain detailed documentation of configurations incident resolutions and improvement actions so that support processes remain consistent and auditable over time. -Collaborate closely with security and infrastructure teams to apply patches antivirus updates and endpoint policies that protect company data and systems. -Identify patterns in recurring issues by analyzing incident data and proposing targeted improvements that enhance reliability for the wider workforce. -Communicate technical information in clear and inclusive language so that employees of all technical backgrounds feel supported and informed during support interactions. -Contribute ideas for continuous improvement initiatives that enhance end user experience and support the company mission to deliver secure and sustainable technology services. -Qualifications -Possess professional experience between two and six years in systems engineering or end user computing support roles within medium or large organizations. -Demonstrate strong practical expertise in Windows operating systems including installation configuration patching and troubleshooting of common desktop and laptop issues. -Show hands on competence in Macintosh operating systems laptop support including device enrollment software distribution and secure configuration for knowledge worker environments. -Apply working knowledge of Nexthink or similar end user analytics tools to monitor device experience metrics and drive proactive remediation activities. -Use Service Now or another enterprise ticketing platform with discipline by logging updates tracking service levels and adhering to defined support workflows. -Understand fundamental networking concepts such as IP addressing name resolution wireless connectivity and VPN usage to resolve connectivity issues that affect end users. -Demonstrate strong remote support capabilities using approved tools to assist office based colleagues while minimizing disruption to business operations. -Communicate clearly in spoken and written form in order to collaborate with cross functional teams and explain technical solutions in an accessible and respectful manner. -Exhibit a customer focused mindset by prioritizing user experience managing expectations professionally and following up to confirm satisfaction with delivered solutions. -Adapt quickly to evolving tools and processes in the end user computing space while maintaining a keen interest in learning modern workplace technologies. 9. Job Location : Primary Location :MXCDMECA01(ITMEX MexicoCy CD-Plaza Polanco-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Programmer Analyst [70PM00] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include CompTIA A Plus Microsoft Certified Modern Desktop Administrator Associate or Apple Certified Support Professional
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
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