Job Title: Linux Platform Engineer (Linux/Windows & Automation Support)
Job Location: Hybrid- Toronto, ON
We are seeking an experienced Linux Platform Engineer (Linux/Windows & Automation Support) to support enterprise infrastructure and platform operations within a highly dynamic production environment. The ideal candidate will have strong operational experience across Windows and Linux platforms, expertise in ITIL processes, scheduler administration, automation troubleshooting, and a proven ability to coordinate with global stakeholders to ensure operational excellence and service continuity.
This role requires strong problem-solving skills, hands-on technical troubleshooting capabilities, and experience managing incidents, changes, releases, and platform-related operational activities within a mission-critical environment.
In this role, you will
- Manage and support ITIL service management processes including Incident, Problem, Change, Release, and Knowledge Management to ensure operational stability and service excellence.
- Coordinate with client stakeholders, offshore delivery teams, infrastructure teams, and application support groups to drive timely resolution of incidents, changes, releases, and operational issues.
- Provide day-to-day operational support for enterprise Windows and Linux environments, ensuring high availability, performance, and reliability of critical production systems.
- Monitor systems, applications, and scheduled workflows; proactively identify issues and execute corrective actions to minimize business impact.
- Perform detailed troubleshooting and debugging of production issues by analyzing system logs, exception reports, and application failures across Linux and Windows platforms.
- Conduct Root Cause Analysis (RCA) for recurring incidents and implement permanent fixes and preventive measures to improve system stability.
- Create, configure, maintain, and troubleshoot Linux scheduler jobs using cron and crontab, ensuring successful execution of business-critical batch processes.
- Debug, enhance, and support automation scripts written in Bash and Python, resolving execution failures and optimizing operational efficiency.
- Administer Stonebranch Scheduler by creating, configuring, executing, monitoring, and troubleshooting jobs, workflows, and automation processes across the enterprise environment.
- Develop and maintain operational documentation, knowledge articles, runbooks, and support procedures while providing timely status updates and communications during incidents, releases, and major operational events.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
5+ years of experience in Infrastructure Operations, Production Support, or Platform Support environments.
Strong understanding of ITIL processes and service management frameworks.
Experience supporting enterprise Windows and Linux environments.
Hands-on experience with:
Incident Management
Problem Management
Change Management
Release Management
Knowledge Management
Strong troubleshooting and debugging skills.
Experience performing Root Cause Analysis (RCA) and implementing permanent fixes.
Experience with Linux scheduling tools (cron, crontab).
Hands-on experience debugging Bash and Python scripts.
Strong written and verbal communication skills.
Ability to work effectively with global teams and client stakeholders.
Preferred Qualifications
ITIL Foundation Certification.
Experience supporting highly regulated enterprise environments.
Experience with monitoring and observability tools.
Exposure to automation and DevOps practices.
Knowledge of enterprise job scheduling and workload automation platforms.
Experience working in banking, financial services, or large-scale enterprise environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
Long-term/Short-term Disability
Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid requiring 3 days a week at client site in Toronto, ON, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
