Job Summary
This hybrid role for a Technical Lead requires five to eight years of experience delivering robust enterprise solutions using generative artificial intelligence middleware platforms and customer centric applications. The role focuses on designing and implementing custom integrations user experience enhancements and scalable data services to support global information technology business operations in day shift with no travel requirements.
Responsibilities
We are looking for an SAP C4C Consultant who combines strong SDK (Cloud Applications Studio / PDI) development skills with solid functional expertise in Sales and Service processes. The role involves designing building and supporting C4C solutions end-to-end — from requirement gathering and process design through custom development integration and post-go-live support — in a landscape integrated with SAP S/4HANA and frontend systems.
Key Responsibilities
Gather business requirements and translate them into C4C functional designs and technical specifications.
- Configure C4C functional areas: business roles and access restrictions org structure (sales org distribution channel division sales office) involved parties workflows approval processes surveys and KPI/reporting.
- Develop custom solutions using SAP Cloud Applications Studio (SDK/PDI): custom business objects extension fields embedded components BO actions/validations mass data runs and web services.
Build and enhance validations and business logic (e.g. duplicate checks on key fields mandatory-field and save-time validations) using ABSL scripting and events.
Design and support integrations between C4C and SAP S/4HANA via SAP Integration Suite (CPI) including OData APIs ID mapping and employee/customer master replication.
Troubleshoot data replication and synchronization issues (e.g. ID mapping gaps master data inconsistencies between C4C and ERP) and drive them to resolution.
- Support data migration activities: migration templates data loads validation and post-migration reconciliation.
Prepare functional and technical documentation conduct unit/integration testing and support UAT and cutover activities.
Provide post-go-live (AMS) support including incident analysis root-cause identification and deployment of corrective code/data fixes.
Collaborate with integration basis and frontend application teams on cross-system changes.
Required Skills & Experience
At least 5 years of hands-on SAP C4C experience covering both SDK development and functional configuration.
- Strong SDK expertise: SAP Cloud Applications Studio (PDI) ABSL BODL custom BOs extension fields embedded components OData service creation and lifecycle management (patch/assemble/deploy).
Solid functional knowledge of C4C Sales (accounts/contacts leads opportunities activities visits) and/or Service (tickets SLAs categorization).
- Experience with C4C master data: business partners employees org management and ID mapping with ERP/S/4HANA.
Integration experience with SAP CPI / Integration Suite and standard C4C–ERP/S4 pre-packaged content; comfortable with OData/SOAP APIs and message monitoring.
Experience resolving replication/synchronization defects between C4C and SAP ERP or S/4HANA.
Strong analytical and communication skills; able to work directly with business users and translate needs into solutions.
Nice to Have
Experience with SAP Sales/Service Cloud V2 or migration from C4C to V2.
SAP certification in C4C / Sales Cloud or SAP Cloud Applications Studio.
Experience in [industry — e.g. automotive/retail/financial services] sales processes.
Education
Bachelor's degree in Computer Science Engineering Information Systems or a related field (or equivalent experience).
- Lead end to end technical design and implementation of enterprise solutions that integrate generative artificial intelligence middleware and customer facing applications to improve operational efficiency and user experience across business units.
- Oversee configuration and optimization of middleware platforms such as SAP CPI and PI to enable secure reliable and high performing integration between sales and services processes data sources reports and external applications.
- Provide detailed technical ownership for design and development of custom integrations that connect sales flows services workflows user interfaces and backend systems ensuring data consistency and process traceability across the organization.
- Drive creation enhancement and maintenance of intuitive user interfaces and Ruby scripting components that streamline daily workflows reduce manual tasks and deliver a consistent experience for internal stakeholders and external customers.
- Execute development and optimization of ABSL scripting logic to implement complex business rules validations and automated actions that align with enterprise standards and support long term maintainability of solutions.
- Manage design and lifecycle of custom objects and extensions to capture critical business data build reusable components and support evolving requirements in sales service and reporting domains with strong focus on scalability.
- Coordinate delivery of robust Odata based services that expose well structured secure and performant data endpoints enabling advanced analytics reporting and seamless consumption by digital channels and partner systems.
- Guide refinement of sales and services processes and flows by translating functional requirements into precise technical solutions that improve cycle time accuracy and transparency for business and information technology teams.
- Ensure reliable integration of diverse data sources and reports by defining data models mapping strategies and validation routines that support trustworthy insights and informed decision making across the enterprise.
- Collaborate closely with information technology business support and user experience teams to capture pain points prototype solutions and implement enhancements that increase adoption satisfaction and productivity.
- Conduct rigorous technical reviews testing and performance tuning for all integrations scripts and extensions to minimize incidents simplify support and align with organizational standards for quality and resilience.
- Provide structured documentation knowledge transfer and guidance to project teams and support functions so solutions are easily understood operated and evolved without disruption to day shift hybrid work patterns.
- Monitor production usage metrics and user feedback to identify opportunities for continuous improvement applying generative artificial intelligence capabilities and integration best practices to deliver measurable business impact.
Qualifications
- Demonstrate strong practical experience in generative artificial intelligence use cases and patterns with ability to design solutions that augment user workflows automate routine tasks and respect organizational governance.
- Bring deep hands on expertise in middleware platforms including SAP CPI and PI with proven capability to design build and troubleshoot complex integration scenarios across sales and service landscapes.
- Show advanced proficiency in user interface development Ruby scripting and related tooling to craft usable accessible and efficient front end solutions that align with modern experience principles.
- Possess solid experience with ABSL scripting custom objects and extensions and Odata service design to deliver flexible modular and future ready applications for enterprise environments.
- Apply comprehensive understanding of sales processes services flows data sources and reporting structures to translate domain requirements into robust and maintainable technical implementations.
- Exhibit strong background in user experience and information technology business support ensuring that technical decisions are guided by stakeholder needs operational constraints and long term supportability.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
