Job Summary
This hybrid role as Subject Matter Expert in Accounts Receivable focuses on collections management and end to end order to cash operations for a multinational environment. The candidate will ensure accurate receivables processing disciplined credit and collections activities and strong customer account hygiene. The position supports rotational shifts drives cash flow optimization and contributes to sustainable business growth by reducing risk and improving financial predictability.
Responsibilities
- Drive end to end accounts receivable activities by managing invoicing cash application and reconciliation processes to maintain accurate customer account balances and support reliable financial reporting.
- Manage collections activities by prioritizing overdue accounts conducting structured follow ups and negotiating realistic payment arrangements to improve recovery rates and strengthen cash flow.
- Coordinate order to cash workflows by validating order details ensuring timely billing and resolving discrepancies to minimize revenue leakage and support predictable business performance.
- Maintain detailed customer account analysis by tracking aging identifying high risk exposures and proposing targeted actions to reduce past due amounts and improve portfolio quality.
- Collaborate with cross functional teams such as sales customer service and finance operations to resolve order management and billing issues that impact collections and customer satisfaction.
- Execute standardized credit and collection policies by applying consistent assessment practices and documenting decisions to support compliance audit readiness and controlled financial risk.
- Utilize enterprise resource planning and finance systems to process transactions monitor open items and generate order to cash reports that enable data driven decision making.
- Support continuous improvement initiatives by identifying process bottlenecks in collections and order management suggesting enhancements and participating in controlled implementation activities.
- Handle customer queries related to invoices payment status and account statements with a problem solving mindset to reduce disputes and reinforce trust in financial operations.
- Monitor rotational shift performance by adhering to schedule requirements and ensuring smooth handovers that protect service levels across time zones and business regions.
- Prepare periodic accounts receivable dashboards and metrics by tracking key indicators such as days sales outstanding and collection effectiveness to help finance leaders steer cash optimization strategies.
- Ensure adherence to internal controls and company policies across the order to cash cycle by following defined procedures and documenting exceptions to support governance standards.
- Support hybrid work model expectations by maintaining productivity secure data handling and effective communication regardless of working location.
Qualifications
- Demonstrate solid hands on experience in accounts receivable operations with a proven track record in managing invoicing collections and reconciliation for complex customer portfolios.
- Show practical expertise in collections management techniques by applying structured follow up dispute resolution and negotiation approaches that improve payment behavior and reduce overdue exposure.
- Apply in depth understanding of finance processes in the order to cash cycle by aligning order validation billing accuracy and cash application practices with organizational policies.
- Bring strong knowledge of order management workflows by coordinating order review billing triggers and fulfillment milestones to reduce processing delays and issues.
- Exhibit robust skills in order to cash accounts receivable domains by integrating operational insights and controls that safeguard revenue and enhance financial transparency.
- Use relevant financial systems and reporting tools competently by generating aging reports exception logs and performance dashboards that support timely management actions.
- Communicate clearly with internal stakeholders and customers by presenting account status explaining process requirements and resolving issues in a collaborative and professional manner.
- Apply analytical thinking to complex account scenarios by interpreting transaction data identifying patterns in payment delays and recommending corrective steps that align with business objectives.
- Adapt effectively to rotational shift schedules and hybrid working arrangements by organizing tasks maintaining responsiveness and supporting consistent service delivery.
- Leverage foundational knowledge of finance principles and accounting standards by applying them to receivable recording adjustments and reconciliations in daily operations.
Certifications Required
Preferred certifications include Certified Credit and Collections Professional or Certified Accounts Receivable Specialist or equivalent finance operations credential.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.