About the role
At Cognizant, technology drives transformation, and our associates are at the heart of everything we do. As a Technology Operations Engineer – OpenText B2B Integrations, you will play a critical role in ensuring the stability, security, and performance of enterprise B2B integration platforms supporting mission-critical cards and payments operations. You will work with cross-functional teams to maintain highly available integration services that enable seamless transaction processing for global customers.
In this role, you will:
- Administer, support, and maintain OpenText BizManager environments to ensure secure, stable, and efficient B2B integrations.
- Configure and support OpenText BizLink components for partner onboarding, message routing, workflow management, and file transfer operations.
- Monitor platform health and operational dashboards, proactively identifying and resolving issues affecting critical transaction flows.
- Investigate and resolve production incidents by analyzing message paths, logs, routing configurations, mappings, and communication protocols.
- Collaborate with business, application, infrastructure, and security teams to implement enhancements and onboard new trading partners.
- Perform configuration changes, platform updates, and deployment activities following established change management processes.
- Optimize file transfer processes and message throughput to improve system performance and reliability.
- Develop and maintain operational documentation, support procedures, and knowledge artifacts to ensure consistent service delivery.
- Conduct root cause analyses and implement preventative measures that improve platform stability and reduce recurring incidents.
- Ensure integration platforms comply with enterprise security, audit, encryption, and access control standards.
- Support platform upgrades, partner integrations, and operational readiness activities across production and non-production environments.
- Continuously expand domain knowledge of cards and payments processes to support informed operational decision-making.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite in New Albany, Ohio, and 2 days remote.
The working arrangements for this role are accurate as of the date of posting and may change based on project, client, or business requirements.
Required Qualifications
- 7 to 11 years of experience in technology operations, middleware support, production support, managed services, or enterprise B2B integration environments.
- Strong hands-on experience configuring, administering, and troubleshooting OpenText BizManager platforms.
- Extensive experience supporting OpenText BizLink, including workflow management, routing configurations, partner onboarding, and operational diagnostics.
- Strong understanding of B2B integration concepts, secure file transfer technologies, and communication protocols such as AS2, SFTP, FTPS, HTTPS, and related standards.
- Proven ability to analyze application logs, transaction failures, operational metrics, and integration errors to identify and resolve issues efficiently.
- Experience supporting mission-critical production environments using incident, problem, and change management processes.
- Knowledge of cards and payments operations, including transaction processing, settlement, reconciliation, file exchanges, and payment ecosystems.
- Strong communication skills with the ability to collaborate effectively across business and technical teams in a global environment.
Preferred Qualifications
- Experience supporting banking, financial services, payments, fintech, or card processing environments.
- Knowledge of enterprise monitoring and observability tools.
- Experience with automation, scripting, or operational efficiency improvements.
- Familiarity with audit controls, encryption technologies, and compliance requirements related to external partner integrations.
- ITIL Foundation Certification.
- OpenText B2B Managed Services Certification or equivalent OpenText training.
- Prior experience supporting high-volume transaction processing environments.
Salary and Other Compensation
The annual salary for this position is between $79,000 - $92,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Applications will be accepted until 6/12/26
Cognizant offers one of the most comprehensive benefits packages in the industry, including:
- Medical, Dental, Vision, and Life Insurance
- Paid holidays and Paid Time Off (PTO)
- 401(k) Plan with Company Contributions
- Long-Term and Short-Term Disability Coverage
- Paid Parental Leave
- Employee Stock Purchase Plan (ESPP)
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, and Limited Purpose FSA)
- Employee Assistance Program (EAP)
- Tuition Reimbursement and Continuous Learning Programs
- Mental Health and Wellbeing Programs
- Adoption Assistance
- Backup Child and Elder Care Programs
- Commuter Benefits (where applicable)
- Legal Plan and Identity Theft Protection
- Pet Insurance
- Additional Voluntary Benefits and Employee Discount Programs
Benefits availability may vary based on employment status and are subject to the terms of applicable benefit plans.
Why Cognizant?
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
We are committed to fostering an inclusive workplace where everyone can thrive professionally and personally. We value diversity, promote collaboration, and empower our associates to create meaningful impact for our clients and communities.
We're excited to meet people who share our mission and can contribute in a variety of ways. Even if you do not meet every requirement listed, we encourage you to apply. Your unique experience, skills, and perspective may be exactly what we need.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
