Role Objective
The team works on keeping Maps Data current and reflective of real world changes. They work on issues
submitted by end users of Maps or tests the location results of user queries submitted via Web Search or Maps
interface.
The Mapping City/Country Expert will be responsible for high impact work in improving city transit data and
providing country specific expertise. The City/Country Expert will be responsible for developing and maintaining
transit data pipelines and establishing the ground truth in the city/country they work.
Role & Responsibilities as City Expert
❏ Communicating with internal stakeholder teams and external companies to achieve project goals.
❏ Create city level transit data modeling policies based on the market needs and local regulations.
❏ Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the
product.
❏ Leverage local familiarity with regional urban transit systems and expertise to Identify patterns and
systematic data problems or gaps in transit data and make changes in the data model to improve and
solve the issues.
❏ Validate quality of new and updated data in the data management platform.
❏ Make necessary edits for all transit data types.
❏ Field escalations of complex or edge-case data issues from internal teams and resolve appropriately
including creating bugs for external teams.
❏ Assist Program Managers to communicate with the partner/provider about required data fixes or inform
about problematic data areas.
❏ Conduct in city field research to determine the ground truth of transit issues and user problems.
❏ Develop outages and alerts capabilities in their assigned city.
❏ Manage city specific data pipelines through the transit data management platform, including updating
pipelines using basic programming skills.
Role & Responsibilities as Country Expert
❏ Create guideline documents to be used by operators with country specific insights.
❏ Provide input to create country specific policy to existing general policy. The Country Specialist works to
apply existing Mapping policies to their specific country, providing insights into traffic
laws, landmarks, political modeling and key mapping features.
❏ Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types),
translate and interpret comments and actions from various sources (E.g.
❏ Users) and troubleshoot problems based on instructions, training and context
❏ Review of mapping operations issues for quality checks related to specific countries of expertise.
❏ Point of contact for mapping operations country-specific questions.
❏ Perform FLA (Formative Learning Audit) and review operations work and identify operational errors at
scale.
❏ Evaluation of import data from the Import Engineering team prior to ingestion.
❏ Work with other internal teams to ensure correct political format for the country is utilized
Experience / Skills
❏ 1 year - 3 years of experience
❏ Graduate or equivalent experience
❏ Good Communication skills in English and native local language
❏ Technological savviness - with basic programing skills (java, C#, C++ and Python).
❏ Proficiency in GIS mapping tools and SME with deep knowledge of the city /country's transit/traffic
network .
❏ Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country
❏ Comfortable with a rapidly-changing environment
❏ Strong problem-solving skills and excellent attention to detail
#LI-AD1
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
