Executive Support Engineer Bengaluru, India | Onsite | Full-time | 3–6 Years Experience
About the Role
We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.
As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.
What You Will Do
- Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
- Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
- Travel within India and internationally to support executive meetings and high-priority engagements
- Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
- Educate end users on hardware, software, and access request processes in a consultative, approachable manner
- Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
- Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards
- Identify process improvement opportunities and contribute feedback that elevates team performance
What You Bring
- 3–6 years of hands-on experience in technical or executive support environments
- CompTIA A+ certification (or equivalent demonstrated proficiency)
- Outstanding communication skills — written, verbal, and interpersonal
- Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
- Experience with ServiceNow or a comparable enterprise ticketing platform
- A service-first mindset with the ability to remain composed under pressure
- Flexibility to work variable schedules and participate in an on-call rotation
Technical Proficiency Required
Windows 10/11 · macOS · MS Teams · Webex · Active Directory · Azure · Citrix / Remote Access · SCCM · VOIP & Telephony · iPhone / iPad · Android · BYOD · Wi-Fi & Networking · Edge / Chrome / Safari / Firefox
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
