Executive Support Engineer Bengaluru, India | Onsite | Full-time | 3–6 Years Experience
About the Role
We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.
As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.
What You Will Do
- Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
- Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
- Travel within India and internationally to support executive meetings and high-priority engagements
- Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
- Educate end users on hardware, software, and access request processes in a consultative, approachable manner
- Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
- Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards
- Identify process improvement opportunities and contribute feedback that elevates team performance
What You Bring
- 3–6 years of hands-on experience in technical or executive support environments
- CompTIA A+ certification (or equivalent demonstrated proficiency)
- Outstanding communication skills — written, verbal, and interpersonal
- Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
- Experience with ServiceNow or a comparable enterprise ticketing platform
- A service-first mindset with the ability to remain composed under pressure
- Flexibility to work variable schedules and participate in an on-call rotation
Technical Proficiency Required
Windows 10/11 · macOS · MS Teams · Webex · Active Directory · Azure · Citrix / Remote Access · SCCM · VOIP & Telephony · iPhone / iPad · Android · BYOD · Wi-Fi & Networking · Edge / Chrome / Safari / Firefox
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.