IT Operations Analyst – Warehouse Operations

IT Operations Analyst – Warehouse Operations Bengaluru, India | Onsite | Full-time | 1+ Years Experience

About the Role

We are a leading global financial institution seeking a detail-oriented and operationally disciplined professional to join our IT Warehouse Operations team in Bengaluru. This role sits at the critical intersection of physical IT asset handling and system-of-record accuracy — ensuring that every hardware movement, from receipt to retirement, is executed flawlessly and reflected precisely in ServiceNow.

This is a hands-on, process-driven role that demands both operational rigour and a collaborative mindset, working across IT, logistics, and business support teams to meet defined service levels and business timelines.

What You Will Do

Warehouse & Inventory Management

• Receive, inspect, record, and store incoming IT equipment and accessories with accuracy and care
• Execute picking, packing, labelling, and dispatch of IT assets in line with approved procedures
• Perform barcode scanning, asset tagging, and reconciliation to ensure correct shipment and tracking
• Identify shortages, damages, or discrepancies and escalate to the reporting supervisor without delay
• Support laptop and desktop staging, imaging, and basic configuration in accordance with standard operating procedures
• Manage ordering and fulfilment of end-user devices including peripherals, monitors, printers, and accessories
• Operate manual and powered material-handling equipment such as pallet trucks
• Maintain cleanliness, hygiene, and safe storage conditions through routine housekeeping activities

ServiceNow Ticket Management

• Create, update, and close ServiceNow tickets related to warehouse operations, hardware fulfilment, asset movements, and disposition activities in line with defined workflows and SLAs
• Document ticket details accurately — including request scope, asset information, actions taken, and resolution notes — ensuring a complete and auditable trail
• Monitor assigned tickets regularly and provide timely status updates to stakeholders within defined turnaround times
• Ensure tickets are correctly categorised, prioritised, and routed per ServiceNow policies and SOPs
• Escalate stalled, incomplete, or high-risk tickets to supervisors or resolver groups in accordance with escalation guidelines
• Verify all mandatory fields, approvals, and attachments are complete prior to ticket closure

ServiceNow Asset Management

• Update and maintain accurate hardware asset records in ServiceNow — including state, sub-state, location, custody, and lifecycle status
• Ensure asset records are updated promptly following receipt, deployment, transfer, return, or retirement of IT equipment
• Associate asset records to the correct ServiceNow tickets to maintain full traceability between physical actions and system records
• Reconcile physical inventory against ServiceNow records and report discrepancies
• Support lifecycle events such as repair, redeployment, and disposal by updating records per documented processes
• Attach supporting documentation — shipment details, inventory lists, disposal confirmations — to relevant tickets or asset records as required

IT Operations & Service Support

• Provide operational support for IT hardware fulfilment and warehouse-related service requests
• Act as a coordination point for internal stakeholders on inventory status, order fulfilment, and exceptions
• Adhere to defined turnaround times and service level agreements consistently
• Support planned change activities to minimise operational and business impact

Compliance, Safety & Controls

• Comply with all workplace safety regulations and security controls
• Ensure proper handling, custody, and movement of IT assets to prevent loss or damage
• Follow established company policies, disaster recovery guidelines, and business continuity procedures
• Complete operational reports and documentation accurately and within required timelines
• Participate in process reviews and recommend improvements to enhance efficiency, accuracy, and control

Core Warehouse Functions

1. Inbound Operations — Receiving, verification, asset tagging, ServiceNow asset record creation, and put-away of laptops, monitors, and peripherals to ensure inventory accuracy and traceability
2. Device Preparation & Deployment — Imaging and configuration of laptops, desktops, and tablets aligned to deployment schedules and standardised builds
3. Inventory Management & Compliance — Cycle counting, asset tracking across the four-year hardware lifecycle, and controlled ITAD / e-waste processing to meet audit and regulatory requirements
4. Order Fulfilment — Picking, packing, and shipping of equipment to support new hires, refreshes, and break/fix demand, including ServiceNow Requested Item ticket fulfilment
5. Returns & Quality Assurance — Receiving returned devices, testing, warranty handling, and routing assets back to inventory, redeployment, or disposition

What You Bring

• Diploma or Bachelor's Degree from a recognised institution (preferred)
• 1+ years of experience with the ServiceNow platform (ITSM, Service Catalog, Workflows)
• Prior experience in warehouse operations, logistics, inventory control, or IT asset handling
• Working knowledge of inventory and asset management systems and scanning tools
• Basic understanding of laptop and desktop imaging and staging activities
• Exposure to IT hardware — laptops, desktops, peripherals, networking equipment — is an advantage
• Strong attention to detail with the ability to perform repetitive operational tasks accurately
• Effective verbal and written communication skills
• Willingness to work rotational shifts, extended hours, or weekends based on business requirements

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.