IT Operations Analyst – Warehouse Operations

IT Operations Analyst – Warehouse Operations Bengaluru, India | Onsite | Full-time | 1+ Years Experience

About the Role

We are a leading global financial institution seeking a detail-oriented and operationally disciplined professional to join our IT Warehouse Operations team in Bengaluru. This role sits at the critical intersection of physical IT asset handling and system-of-record accuracy — ensuring that every hardware movement, from receipt to retirement, is executed flawlessly and reflected precisely in ServiceNow.

This is a hands-on, process-driven role that demands both operational rigour and a collaborative mindset, working across IT, logistics, and business support teams to meet defined service levels and business timelines.

What You Will Do

Warehouse & Inventory Management

• Receive, inspect, record, and store incoming IT equipment and accessories with accuracy and care
• Execute picking, packing, labelling, and dispatch of IT assets in line with approved procedures
• Perform barcode scanning, asset tagging, and reconciliation to ensure correct shipment and tracking
• Identify shortages, damages, or discrepancies and escalate to the reporting supervisor without delay
• Support laptop and desktop staging, imaging, and basic configuration in accordance with standard operating procedures
• Manage ordering and fulfilment of end-user devices including peripherals, monitors, printers, and accessories
• Operate manual and powered material-handling equipment such as pallet trucks
• Maintain cleanliness, hygiene, and safe storage conditions through routine housekeeping activities

ServiceNow Ticket Management

• Create, update, and close ServiceNow tickets related to warehouse operations, hardware fulfilment, asset movements, and disposition activities in line with defined workflows and SLAs
• Document ticket details accurately — including request scope, asset information, actions taken, and resolution notes — ensuring a complete and auditable trail
• Monitor assigned tickets regularly and provide timely status updates to stakeholders within defined turnaround times
• Ensure tickets are correctly categorised, prioritised, and routed per ServiceNow policies and SOPs
• Escalate stalled, incomplete, or high-risk tickets to supervisors or resolver groups in accordance with escalation guidelines
• Verify all mandatory fields, approvals, and attachments are complete prior to ticket closure

ServiceNow Asset Management

• Update and maintain accurate hardware asset records in ServiceNow — including state, sub-state, location, custody, and lifecycle status
• Ensure asset records are updated promptly following receipt, deployment, transfer, return, or retirement of IT equipment
• Associate asset records to the correct ServiceNow tickets to maintain full traceability between physical actions and system records
• Reconcile physical inventory against ServiceNow records and report discrepancies
• Support lifecycle events such as repair, redeployment, and disposal by updating records per documented processes
• Attach supporting documentation — shipment details, inventory lists, disposal confirmations — to relevant tickets or asset records as required

IT Operations & Service Support

• Provide operational support for IT hardware fulfilment and warehouse-related service requests
• Act as a coordination point for internal stakeholders on inventory status, order fulfilment, and exceptions
• Adhere to defined turnaround times and service level agreements consistently
• Support planned change activities to minimise operational and business impact

Compliance, Safety & Controls

• Comply with all workplace safety regulations and security controls
• Ensure proper handling, custody, and movement of IT assets to prevent loss or damage
• Follow established company policies, disaster recovery guidelines, and business continuity procedures
• Complete operational reports and documentation accurately and within required timelines
• Participate in process reviews and recommend improvements to enhance efficiency, accuracy, and control

Core Warehouse Functions

1. Inbound Operations — Receiving, verification, asset tagging, ServiceNow asset record creation, and put-away of laptops, monitors, and peripherals to ensure inventory accuracy and traceability
2. Device Preparation & Deployment — Imaging and configuration of laptops, desktops, and tablets aligned to deployment schedules and standardised builds
3. Inventory Management & Compliance — Cycle counting, asset tracking across the four-year hardware lifecycle, and controlled ITAD / e-waste processing to meet audit and regulatory requirements
4. Order Fulfilment — Picking, packing, and shipping of equipment to support new hires, refreshes, and break/fix demand, including ServiceNow Requested Item ticket fulfilment
5. Returns & Quality Assurance — Receiving returned devices, testing, warranty handling, and routing assets back to inventory, redeployment, or disposition

What You Bring

• Diploma or Bachelor's Degree from a recognised institution (preferred)
• 1+ years of experience with the ServiceNow platform (ITSM, Service Catalog, Workflows)
• Prior experience in warehouse operations, logistics, inventory control, or IT asset handling
• Working knowledge of inventory and asset management systems and scanning tools
• Basic understanding of laptop and desktop imaging and staging activities
• Exposure to IT hardware — laptops, desktops, peripherals, networking equipment — is an advantage
• Strong attention to detail with the ability to perform repetitive operational tasks accurately
• Effective verbal and written communication skills
• Willingness to work rotational shifts, extended hours, or weekends based on business requirements

Sobre nosotros:
Cognizant (NASDAQ: CTSH) es un arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.

Información adicional de empleo 

La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.

Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.