This role is part of a high-impact engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability platforms. You will be embedded in a centre of excellence that operates at the forefront of Splunk platform engineering and support.
About the Role
We are seeking a sharp, analytically driven Splunk Engineer to join our platform support team. This is a hands-on role that demands strong diagnostic ability, a structured approach to problem solving, and a commitment to keeping enterprise production environments stable and performant.
What You Will Do
- Conduct in-depth Root Cause Analysis (RCA) for critical production incidents and document findings with clear technical detail and remediation steps
- Analyse diagnostic logs, telemetry data, and performance metrics from enterprise platforms, cloud services, and distributed systems
- Troubleshoot and resolve issues across Splunk enterprise infrastructure including search execution limitations, data onboarding challenges, cloud integration failures, dashboard inconsistencies, field extraction issues, and lookup failures
- Replicate and reproduce customer-reported issues in lab or staging environments for detailed investigation
- Create and manage JIRA tickets for identified bugs, enhancements, and operational improvements
- Develop and maintain knowledge base articles, troubleshooting guides, SOPs, and operational documentation
- Automate repetitive operational tasks using scripting and infrastructure automation tools
What You Bring
- Proficiency in SPL queries and Linux system administration
- Solid understanding of Splunk architecture and core components
- Ability to analyse Splunk logs, metadata, and scheduler.log
- Basic knowledge of networking concepts
- Awareness of vulnerability and threat management
- Familiarity with JIRA, Confluence, and Git/GitHub
Technical Skills Splunk Enterprise · SPL · Linux · Splunk Administration · Search Optimisation · JIRA · Confluence · Git
Cloud (Good to Have) AWS · Azure · Google Cloud Platform
Certifications (Preferred) Splunk Certified Admin · AWS Certified Solutions Architect · Azure Administrator
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
