Role: SPM Technical Consultant
Employment: Full time
Mode of work: London (Hybrid)
SC Cleared or SC Eligible
Responsibilities:
The SPM Technical Consultant is responsible for designing, configuring, implementing, and optimising solutions on the ServiceNow platform, with a strong focus on the Strategic Portfolio Management (SPM) module. The role requires a combination of hands-on technical expertise and functional understanding to deliver scalable, high-quality solutions aligned with business and portfolio management objectives.
The consultant will translate business requirements into effective technical configurations, contributing to the design and architecture of SPM solutions while ensuring alignment with broader ServiceNow platform capabilities. This includes implementing core SPM functionalities such as demand, project, and portfolio management, and ensuring seamless integration within the ServiceNow ecosystem.
Key responsibilities include supporting configuration and development activities, performing thorough testing and validation to ensure solutions meet requirements and maintain data integrity, and ensuring readiness for release. The consultant will also troubleshoot platform issues, contribute to performance optimisation, and ensure adherence to ServiceNow best practices, governance standards, and design principles.
The role involves producing and maintaining high-quality documentation, including configuration details, process flows, and user guidance to support ongoing operations, knowledge transfer, and audit requirements.
Working collaboratively with stakeholders and delivery teams, the consultant ensures solutions are reliable, maintainable, and aligned to organisational needs. The role also contributes to continuous improvement initiatives and supports stakeholders in maximising value from ServiceNow SPM investments through improved visibility, governance, and operational efficiency.
Key Skills & Capabilities:
- Hands-on ServiceNow configuration expertise, particularly within the SPM module
- Strong knowledge of ServiceNow Strategic Portfolio Management (SPM), including demand, project, and portfolio management
- Experience translating business requirements into scalable technical solutions
- Strong testing and validation capabilities, ensuring quality and data integrity
- Ability to troubleshoot issues and support platform optimisation
- Experience producing high-quality documentation and supporting knowledge management
- Strong analytical and problem-solving skills
- Ability to deliver structured, reliable, and maintainable solutions
- Collaborative working style with stakeholders and delivery teams
- Understanding of ServiceNow best practices, governance, and platform design principles
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
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