About the role
As a Deskside Engineer, you will make an impact by designing, implementing, and optimizing secure workplace solutions for hybrid work environments. You will manage large-scale device fleets, enhance user productivity, and strengthen security using enterprise-grade tools and modern management practices. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with security, network, and application teams.
In this role, you will
• Design and maintain scalable desktop management solutions using SCCM, including OS deployments, software distribution, and patch compliance.
• Implement and administer Intune-based device management policies for Windows and mobile endpoints, including compliance, conditional access, and application deployment.
• Drive end-to-end OS imaging strategies for Windows devices, including standardized builds and compatibility validation.
• Administer Mac desktop management through configuration profiles, software deployment, and update strategies.
• Troubleshoot complex endpoint issues across SCCM, Intune, and Mac platforms with thorough root cause analysis and documentation.
• Collaborate with security, network, and application teams to align endpoint configurations with enterprise security objectives.
• Monitor device health and performance metrics to proactively address issues and recommend policy improvements.
• Guide and mentor junior engineers on best practices and automation-driven approaches.
• Create and maintain technical documentation including architecture diagrams, SOPs, and playbooks.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in New York, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 3+ years of experience in enterprise desktop management with deep hands-on expertise in SCCM, including software deployment, patching, and OS imaging.
• Proven experience with Intune device management for Windows and mobile endpoints.
• Practical experience managing Mac endpoints in a corporate environment using modern management tools.
• Strong knowledge of endpoint security concepts such as encryption, antivirus, and vulnerability remediation.
• Scripting skills in PowerShell or similar tools to automate endpoint operations.
• 3+ years of experience with Windows Desktop OS support, Mac OS support, printers and peripherals, and hardware troubleshooting.
These will help you stand out
• Experience managing VIP users and prioritizing high-impact support requests.
• Familiarity with ticketing systems and SLA management in a support environment.
• Experience with conference room AV systems and peripheral troubleshooting.
• Strong written and verbal communication skills for cross-functional collaboration.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.
Salary and Other Compensation:
Applications will be accepted until June 27, 2026.
The annual salary for this position is between USD $55,500 - $65,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
