Deskside Engineer, New York, NY-550 W 34th St, New York, United States

About the role
As a Deskside Engineer, you will make an impact by designing, implementing, and optimizing secure workplace solutions for hybrid work environments. You will manage large-scale device fleets, enhance user productivity, and strengthen security using enterprise-grade tools and modern management practices. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with security, network, and application teams.

In this role, you will
• Design and maintain scalable desktop management solutions using SCCM, including OS deployments, software distribution, and patch compliance.
• Implement and administer Intune-based device management policies for Windows and mobile endpoints, including compliance, conditional access, and application deployment.
• Drive end-to-end OS imaging strategies for Windows devices, including standardized builds and compatibility validation.
• Administer Mac desktop management through configuration profiles, software deployment, and update strategies.
• Troubleshoot complex endpoint issues across SCCM, Intune, and Mac platforms with thorough root cause analysis and documentation.
• Collaborate with security, network, and application teams to align endpoint configurations with enterprise security objectives.
• Monitor device health and performance metrics to proactively address issues and recommend policy improvements.
• Guide and mentor junior engineers on best practices and automation-driven approaches.
• Create and maintain technical documentation including architecture diagrams, SOPs, and playbooks.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in New York, NY.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
• 3+ years of experience in enterprise desktop management with deep hands-on expertise in SCCM, including software deployment, patching, and OS imaging.
• Proven experience with Intune device management for Windows and mobile endpoints.
• Practical experience managing Mac endpoints in a corporate environment using modern management tools.
• Strong knowledge of endpoint security concepts such as encryption, antivirus, and vulnerability remediation.
• Scripting skills in PowerShell or similar tools to automate endpoint operations.
• 3+ years of experience with Windows Desktop OS support, Mac OS support, printers and peripherals, and hardware troubleshooting.

These will help you stand out
• Experience managing VIP users and prioritizing high-impact support requests.
• Familiarity with ticketing systems and SLA management in a support environment.
• Experience with conference room AV systems and peripheral troubleshooting.
• Strong written and verbal communication skills for cross-functional collaboration.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.

Salary and Other Compensation:
Applications will be accepted until June 27, 2026.
The annual salary for this position is between USD $55,500 - $65,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.