About the role
As a Deskside Engineer, you will make an impact by designing, implementing, and optimizing secure workplace solutions for hybrid work environments. You will manage large-scale device fleets, enhance user productivity, and strengthen security using enterprise-grade tools and modern management practices. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with security, network, and application teams.
In this role, you will
• Design and maintain scalable desktop management solutions using SCCM, including OS deployments, software distribution, and patch compliance.
• Implement and administer Intune-based device management policies for Windows and mobile endpoints, including compliance, conditional access, and application deployment.
• Drive end-to-end OS imaging strategies for Windows devices, including standardized builds and compatibility validation.
• Administer Mac desktop management through configuration profiles, software deployment, and update strategies.
• Troubleshoot complex endpoint issues across SCCM, Intune, and Mac platforms with thorough root cause analysis and documentation.
• Collaborate with security, network, and application teams to align endpoint configurations with enterprise security objectives.
• Monitor device health and performance metrics to proactively address issues and recommend policy improvements.
• Guide and mentor junior engineers on best practices and automation-driven approaches.
• Create and maintain technical documentation including architecture diagrams, SOPs, and playbooks.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in New York, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 3+ years of experience in enterprise desktop management with deep hands-on expertise in SCCM, including software deployment, patching, and OS imaging.
• Proven experience with Intune device management for Windows and mobile endpoints.
• Practical experience managing Mac endpoints in a corporate environment using modern management tools.
• Strong knowledge of endpoint security concepts such as encryption, antivirus, and vulnerability remediation.
• Scripting skills in PowerShell or similar tools to automate endpoint operations.
• 3+ years of experience with Windows Desktop OS support, Mac OS support, printers and peripherals, and hardware troubleshooting.
These will help you stand out
• Experience managing VIP users and prioritizing high-impact support requests.
• Familiarity with ticketing systems and SLA management in a support environment.
• Experience with conference room AV systems and peripheral troubleshooting.
• Strong written and verbal communication skills for cross-functional collaboration.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.
Salary and Other Compensation:
Applications will be accepted until June 27, 2026.
The annual salary for this position is between USD $55,500 - $65,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
