About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Network Systems Engineer
Location: Winston-Salem, NC
Mandatory skills: DNA Center · ISE · NAC · SolarWinds–ServiceNow
ROLE OVERVIEW
The Network Systems Engineer (Voice & DNA Center) is a specialized technical resource responsible for managing BAT's Cisco DNA Center environment and supporting the voice systems infrastructure. This role bridges systems-level engineering with voice platform administration to ensure consistent network operations across BAT's US locations.
KEY RESPONSIBILITIES
Cisco DNA Center Administration
• Validate and maintain property accounting within Cisco DNA Center for BAT's US network assets
• Manage and maintain Cisco NAC (Network Access Control) configurations for BAT's US network
• Administer Cisco ISE (Identity Services Engine) policies and configurations
• Apply BAT-provided global standards and templates to BAT's US Network through DNA Center
• Monitor network health and compliance through DNA Center dashboards and analytics
Voice Systems Engineering
• Provide systems-level support for Cisco Call Manager and voice infrastructure configurations
• Support the technical engineering aspects of the planned Microsoft Teams voice migration
• Maintain and troubleshoot voicemail systems and associated integrations
• Assist in coordinating Cisco SmartNet support for EOL IP phones during the transition period
• Develop and document voice system migration records and configuration baselines
Network Monitoring & Tooling
• Implement and configure SolarWinds as a Network Monitoring Tool for US BAT Devices
• Integrate SolarWinds with BAT's ServiceNow ITSM platform for automated incident creation
• Monitor SolarWinds alerts and coordinate response with the appropriate BAT and AT&T teams
• Troubleshoot NTP-related issues in coordination with BAT's Qradar team
• Assist with troubleshooting NTP system issues at BAT's ROC and Plaza locations
Security & Compliance
• Support security audit activities and maintain remediation tracking documentation
• Ensure Cisco NAC and ISE policies remain aligned with BAT's security standards
• Work with BAT's Active Directory team to resolve DHCP-related issues and service disruptions
• Participate in security-related change management processes and documentation
Documentation & Reporting
• Produce network architecture documentation, configuration records, and technical diagrams upon request
• Contribute to weekly status reports with updates on DNA Center, voice systems, and monitoring tools
• Maintain infrastructure upgrade plans and implementation logs for all systems under this role's scope
• Document all material changes and communicate outcomes to the AT&T SPOC
QUALIFICATIONS & SKILLS
• 5+ years of experience in enterprise network systems engineering
• Hands-on experience with Cisco DNA Center, Cisco ISE, and Cisco NAC
• Knowledge of Cisco Unified Communications and voice system administration
• Experience with SolarWinds NMS and ServiceNow ITSM integration
• Familiarity with Microsoft Teams voice services (Direct Routing preferred)
• Understanding of network security frameworks and access control policies
• CCNP Enterprise or CCNP Collaboration certification preferred
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
