About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Network Systems Engineer
Location: Winston-Salem, NC
Mandatory skills: DNA Center · ISE · NAC · SolarWinds–ServiceNow
ROLE OVERVIEW
The Network Systems Engineer (Voice & DNA Center) is a specialized technical resource responsible for managing BAT's Cisco DNA Center environment and supporting the voice systems infrastructure. This role bridges systems-level engineering with voice platform administration to ensure consistent network operations across BAT's US locations.
KEY RESPONSIBILITIES
Cisco DNA Center Administration
• Validate and maintain property accounting within Cisco DNA Center for BAT's US network assets
• Manage and maintain Cisco NAC (Network Access Control) configurations for BAT's US network
• Administer Cisco ISE (Identity Services Engine) policies and configurations
• Apply BAT-provided global standards and templates to BAT's US Network through DNA Center
• Monitor network health and compliance through DNA Center dashboards and analytics
Voice Systems Engineering
• Provide systems-level support for Cisco Call Manager and voice infrastructure configurations
• Support the technical engineering aspects of the planned Microsoft Teams voice migration
• Maintain and troubleshoot voicemail systems and associated integrations
• Assist in coordinating Cisco SmartNet support for EOL IP phones during the transition period
• Develop and document voice system migration records and configuration baselines
Network Monitoring & Tooling
• Implement and configure SolarWinds as a Network Monitoring Tool for US BAT Devices
• Integrate SolarWinds with BAT's ServiceNow ITSM platform for automated incident creation
• Monitor SolarWinds alerts and coordinate response with the appropriate BAT and AT&T teams
• Troubleshoot NTP-related issues in coordination with BAT's Qradar team
• Assist with troubleshooting NTP system issues at BAT's ROC and Plaza locations
Security & Compliance
• Support security audit activities and maintain remediation tracking documentation
• Ensure Cisco NAC and ISE policies remain aligned with BAT's security standards
• Work with BAT's Active Directory team to resolve DHCP-related issues and service disruptions
• Participate in security-related change management processes and documentation
Documentation & Reporting
• Produce network architecture documentation, configuration records, and technical diagrams upon request
• Contribute to weekly status reports with updates on DNA Center, voice systems, and monitoring tools
• Maintain infrastructure upgrade plans and implementation logs for all systems under this role's scope
• Document all material changes and communicate outcomes to the AT&T SPOC
QUALIFICATIONS & SKILLS
• 5+ years of experience in enterprise network systems engineering
• Hands-on experience with Cisco DNA Center, Cisco ISE, and Cisco NAC
• Knowledge of Cisco Unified Communications and voice system administration
• Experience with SolarWinds NMS and ServiceNow ITSM integration
• Familiarity with Microsoft Teams voice services (Direct Routing preferred)
• Understanding of network security frameworks and access control policies
• CCNP Enterprise or CCNP Collaboration certification preferred
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
