About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Network Systems Engineer
Location: Winston-Salem, NC
Mandatory skills: DNA Center · ISE · NAC · SolarWinds–ServiceNow
ROLE OVERVIEW
The Network Systems Engineer (Voice & DNA Center) is a specialized technical resource responsible for managing BAT's Cisco DNA Center environment and supporting the voice systems infrastructure. This role bridges systems-level engineering with voice platform administration to ensure consistent network operations across BAT's US locations.
KEY RESPONSIBILITIES
Cisco DNA Center Administration
• Validate and maintain property accounting within Cisco DNA Center for BAT's US network assets
• Manage and maintain Cisco NAC (Network Access Control) configurations for BAT's US network
• Administer Cisco ISE (Identity Services Engine) policies and configurations
• Apply BAT-provided global standards and templates to BAT's US Network through DNA Center
• Monitor network health and compliance through DNA Center dashboards and analytics
Voice Systems Engineering
• Provide systems-level support for Cisco Call Manager and voice infrastructure configurations
• Support the technical engineering aspects of the planned Microsoft Teams voice migration
• Maintain and troubleshoot voicemail systems and associated integrations
• Assist in coordinating Cisco SmartNet support for EOL IP phones during the transition period
• Develop and document voice system migration records and configuration baselines
Network Monitoring & Tooling
• Implement and configure SolarWinds as a Network Monitoring Tool for US BAT Devices
• Integrate SolarWinds with BAT's ServiceNow ITSM platform for automated incident creation
• Monitor SolarWinds alerts and coordinate response with the appropriate BAT and AT&T teams
• Troubleshoot NTP-related issues in coordination with BAT's Qradar team
• Assist with troubleshooting NTP system issues at BAT's ROC and Plaza locations
Security & Compliance
• Support security audit activities and maintain remediation tracking documentation
• Ensure Cisco NAC and ISE policies remain aligned with BAT's security standards
• Work with BAT's Active Directory team to resolve DHCP-related issues and service disruptions
• Participate in security-related change management processes and documentation
Documentation & Reporting
• Produce network architecture documentation, configuration records, and technical diagrams upon request
• Contribute to weekly status reports with updates on DNA Center, voice systems, and monitoring tools
• Maintain infrastructure upgrade plans and implementation logs for all systems under this role's scope
• Document all material changes and communicate outcomes to the AT&T SPOC
QUALIFICATIONS & SKILLS
• 5+ years of experience in enterprise network systems engineering
• Hands-on experience with Cisco DNA Center, Cisco ISE, and Cisco NAC
• Knowledge of Cisco Unified Communications and voice system administration
• Experience with SolarWinds NMS and ServiceNow ITSM integration
• Familiarity with Microsoft Teams voice services (Direct Routing preferred)
• Understanding of network security frameworks and access control policies
• CCNP Enterprise or CCNP Collaboration certification preferred
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
