ServiceNow Certified Master Architect (CMA)
Location: Remote
Employment Type: Full-Time
Job ID: 00069769151
Principal Technical Architect – ServiceNow Certified Master Architect (CMA)
About the Role
As a Principal Technical Architect – ServiceNow Certified Master Architect (CMA), you will make an impact by leading the design, governance, and delivery of complex enterprise-scale ServiceNow solutions. You will be a valued member of the ServiceNow Consulting practice and work collaboratively with clients, solution architects, technical architects, business stakeholders, and consulting teams to drive innovation, delivery excellence, and business transformation. The Global Job Posting template recommends focusing on the role’s primary impact, key responsibilities, and essential qualifications in a concise, external-facing format.
In this role, you will:
- Lead the architecture and design of enterprise ServiceNow solutions, ensuring scalability, performance, security, and alignment with business objectives.
- Serve as a trusted advisor to clients, providing strategic guidance on platform architecture, modernization, integrations, automations, and digital transformation initiatives.
- Establish and govern architectural standards, best practices, and technical quality across ServiceNow delivery engagements.
- Mentor architects, developers, and consulting teams while fostering technical excellence and professional growth.
- Support complex implementation programs, architecture reviews, solution governance, and delivery oversight.
- Partner with sales and leadership teams on solution strategy, estimations, Statements of Work (SOWs), and pre-sales activities.
- Drive continuous improvement across delivery methodologies, consulting practices, and technical standards.
- Contribute thought leadership through client engagement, industry events, webinars, blogs, and strategic innovation initiatives.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- ServiceNow Certified Master Architect (CMA) certification.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM and Now Assist.
- 9+ years of experience leading enterprise technology delivery teams and cloud-based solution programs.
- 5+ years of hands-on ServiceNow architecture and implementation experience.
- Experience delivering multiple full lifecycle ServiceNow implementations.
- Deep expertise in ServiceNow platform architecture, integrations, scripting, automation, governance, and best practices.
- Strong leadership, stakeholder management, communication, and consulting skills.
These Will Help You Stand Out
- MBA or postgraduate degree.
- ITIL Foundation, PMP, Agile, Scrum, cloud, or related certifications.
- Experience leading global consulting teams and distributed delivery organizations.
- Expertise with Flow Designer, Integration Hub, NOW Experience, Service Portal, and Automated Test Framework (ATF).
- Strong knowledge of enterprise integrations including REST, SAML, LDAP, web services, and identity management solutions.
- Experience contributing to thought leadership, industry speaking engagements, publications, or advisory boards.
- Proven success leading large-scale ServiceNow transformation and modernization initiatives.
Salary and Other Compensation:
Applicants will be accepted till 8/14/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $130,000 - $155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
#LI-IK1
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
