ServiceNow Certified Master Architect (CMA)
Location: Remote
Employment Type: Full-Time
Job ID: 00069769151
Principal Technical Architect – ServiceNow Certified Master Architect (CMA)
About the Role
As a Principal Technical Architect – ServiceNow Certified Master Architect (CMA), you will make an impact by leading the design, governance, and delivery of complex enterprise-scale ServiceNow solutions. You will be a valued member of the ServiceNow Consulting practice and work collaboratively with clients, solution architects, technical architects, business stakeholders, and consulting teams to drive innovation, delivery excellence, and business transformation. The Global Job Posting template recommends focusing on the role’s primary impact, key responsibilities, and essential qualifications in a concise, external-facing format.
In this role, you will:
- Lead the architecture and design of enterprise ServiceNow solutions, ensuring scalability, performance, security, and alignment with business objectives.
- Serve as a trusted advisor to clients, providing strategic guidance on platform architecture, modernization, integrations, automations, and digital transformation initiatives.
- Establish and govern architectural standards, best practices, and technical quality across ServiceNow delivery engagements.
- Mentor architects, developers, and consulting teams while fostering technical excellence and professional growth.
- Support complex implementation programs, architecture reviews, solution governance, and delivery oversight.
- Partner with sales and leadership teams on solution strategy, estimations, Statements of Work (SOWs), and pre-sales activities.
- Drive continuous improvement across delivery methodologies, consulting practices, and technical standards.
- Contribute thought leadership through client engagement, industry events, webinars, blogs, and strategic innovation initiatives.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- ServiceNow Certified Master Architect (CMA) certification.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM and Now Assist.
- 9+ years of experience leading enterprise technology delivery teams and cloud-based solution programs.
- 5+ years of hands-on ServiceNow architecture and implementation experience.
- Experience delivering multiple full lifecycle ServiceNow implementations.
- Deep expertise in ServiceNow platform architecture, integrations, scripting, automation, governance, and best practices.
- Strong leadership, stakeholder management, communication, and consulting skills.
These Will Help You Stand Out
- MBA or postgraduate degree.
- ITIL Foundation, PMP, Agile, Scrum, cloud, or related certifications.
- Experience leading global consulting teams and distributed delivery organizations.
- Expertise with Flow Designer, Integration Hub, NOW Experience, Service Portal, and Automated Test Framework (ATF).
- Strong knowledge of enterprise integrations including REST, SAML, LDAP, web services, and identity management solutions.
- Experience contributing to thought leadership, industry speaking engagements, publications, or advisory boards.
- Proven success leading large-scale ServiceNow transformation and modernization initiatives.
Salary and Other Compensation:
Applicants will be accepted till 8/14/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $130,000 - $155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
