About Cognizant Corporate
Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.
At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?
About the role
As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering crisis preparedness through the Global Training & Awareness and Scenario-Based Exercise Program within Integrated Crisis Management (ICM).
You will bring a communications-led and people-focused approach to crisis preparedness, creating engaging content, listening to stakeholders, facilitating conversations, and helping senior leaders prepare to respond effectively to incidents. Working alongside ICM leads and subject-matter experts, you will turn emerging cyber, AI, geopolitical, and operational risks into clear narratives, leadership briefings, and scenario-based exercises.
This is not a technical trainer role. Your focus will be on storytelling, facilitation, stakeholder engagement, and dependable program coordination, making complex crisis scenarios accessible, relevant, and engaging for leadership audiences.
In this role, you will:
- Develop compelling crisis exercise content under the direction of the Program Lead, working with subject-matter experts across cyber, AI, geopolitical, operational, and other emerging risk areas.
- Support AI-specific crisis scenarios, including model misuse, AI-enabled cyberattacks, and AI system failures, with an emphasis on leadership decisions, clear communication, and facilitated discussion rather than technical instruction.
- Create engaging scenario narratives, exercise injects, facilitation guides, pre-reads, presentation decks, polling content, and other audience-focused materials.
- Support the preparation and delivery of executive tabletop exercises and briefings, confidently presenting content, engaging participants, facilitating discussion, and capturing outcomes and actions.
- Build effective relationships with ICM leads and cross-functional partners, actively listening to stakeholder needs and adapting content and delivery for different audiences.
- Maintain exercise trackers, evidence folders, templates, and program artefacts to agreed standards, identifying gaps, dependencies, and delivery risks early.
- Support program tracking, governance, delivery-readiness checks, and validation of IRT orientation data with ICM leads.
- Maintain program web pages and intranet content, ensuring information remains current, accurate, and consistent.
- Administer ServiceNow records and attachments while maintaining data quality and integrity across program systems.
- Support the production of the Monthly Training & Awareness Leadership Update and help maintain a dependable program delivery cadence.
What you must have to be considered
- Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
- Strong interpersonal and communication skills, with the confidence and presence to engage senior leadership and executive audiences.
- Experience creating clear, engaging content and presentations that make complex subjects accessible to different audiences.
- Experience presenting to stakeholders, facilitating discussions, or supporting the front-of-house delivery of events, workshops, exercises, or briefings.
- Strong active-listening and facilitation skills, including the ability to ask thoughtful questions, draw out different perspectives, and keep discussions focused and constructive.
- Strong organizational skills and attention to detail, with the ability to maintain accurate records, coordinate a standing program cadence, manage competing priorities, and meet deadlines.
- A proactive approach to identifying issues and risks early and presenting practical options for resolution.
- A bachelor’s degree or equivalent practical experience, including experience in communications, marketing, or another creative or people-facing discipline.
- A strong sense of ownership, a desire to create meaningful outcomes, and a commitment to delivering high-quality work.
- The embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.
These will help you succeed
- Curiosity about crisis preparedness and emerging risks, including artificial intelligence, cyber threats, geopolitical risks, and operational disruption.
- Experience in crisis preparedness, business resilience, crisis management, or scenario/exercise support.
- Creative storytelling skills and the ability to translate emerging or complex risks into credible, engaging leadership scenarios.
- Experience using PowerPoint or other content-creation software to develop professional presentations and exercise materials.
- Confidence using Microsoft 365, Teams, and Excel.
- Experience with, or willingness to learn, ServiceNow and intranet/web content-management tools.
- Ability to work effectively with subject-matter experts while bringing a communications and facilitation perspective rather than requiring specialist technical expertise.
- Adaptability when working with different stakeholder groups, leadership audiences, and evolving business risks.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programmes.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that can bring something new and valuable to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
