ICM Training Analyst

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?

About the role

As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering crisis preparedness through the Global Training & Awareness and Scenario-Based Exercise Program within Integrated Crisis Management (ICM).

You will bring a communications-led and people-focused approach to crisis preparedness, creating engaging content, listening to stakeholders, facilitating conversations, and helping senior leaders prepare to respond effectively to incidents. Working alongside ICM leads and subject-matter experts, you will turn emerging cyber, AI, geopolitical, and operational risks into clear narratives, leadership briefings, and scenario-based exercises.

This is not a technical trainer role. Your focus will be on storytelling, facilitation, stakeholder engagement, and dependable program coordination, making complex crisis scenarios accessible, relevant, and engaging for leadership audiences.

In this role, you will:

• Develop compelling crisis exercise content under the direction of the Program Lead, working with subject-matter experts across cyber, AI, geopolitical, operational, and other emerging risk areas.
• Support AI-specific crisis scenarios, including model misuse, AI-enabled cyberattacks, and AI system failures, with an emphasis on leadership decisions, clear communication, and facilitated discussion rather than technical instruction.
• Create engaging scenario narratives, exercise injects, facilitation guides, pre-reads, presentation decks, polling content, and other audience-focused materials.
• Support the preparation and delivery of executive tabletop exercises and briefings, confidently presenting content, engaging participants, facilitating discussion, and capturing outcomes and actions.
• Build effective relationships with ICM leads and cross-functional partners, actively listening to stakeholder needs and adapting content and delivery for different audiences.
• Maintain exercise trackers, evidence folders, templates, and program artefacts to agreed standards, identifying gaps, dependencies, and delivery risks early.
• Support program tracking, governance, delivery-readiness checks, and validation of IRT orientation data with ICM leads.
• Maintain program web pages and intranet content, ensuring information remains current, accurate, and consistent.
• Administer ServiceNow records and attachments while maintaining data quality and integrity across program systems.
• Support the production of the Monthly Training & Awareness Leadership Update and help maintain a dependable program delivery cadence.

What you must have to be considered

• Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
• Strong interpersonal and communication skills, with the confidence and presence to engage senior leadership and executive audiences.
• Experience creating clear, engaging content and presentations that make complex subjects accessible to different audiences.
• Experience presenting to stakeholders, facilitating discussions, or supporting the front-of-house delivery of events, workshops, exercises, or briefings.
• Strong active-listening and facilitation skills, including the ability to ask thoughtful questions, draw out different perspectives, and keep discussions focused and constructive.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records, coordinate a standing program cadence, manage competing priorities, and meet deadlines.
• A proactive approach to identifying issues and risks early and presenting practical options for resolution.
• A bachelor’s degree or equivalent practical experience, including experience in communications, marketing, or another creative or people-facing discipline.
• A strong sense of ownership, a desire to create meaningful outcomes, and a commitment to delivering high-quality work.
• The embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.

These will help you succeed

• Curiosity about crisis preparedness and emerging risks, including artificial intelligence, cyber threats, geopolitical risks, and operational disruption.
• Experience in crisis preparedness, business resilience, crisis management, or scenario/exercise support.
• Creative storytelling skills and the ability to translate emerging or complex risks into credible, engaging leadership scenarios.
• Experience using PowerPoint or other content-creation software to develop professional presentations and exercise materials.
• Confidence using Microsoft 365, Teams, and Excel.
• Experience with, or willingness to learn, ServiceNow and intranet/web content-management tools.
• Ability to work effectively with subject-matter experts while bringing a communications and facilitation perspective rather than requiring specialist technical expertise.
• Adaptability when working with different stakeholder groups, leadership audiences, and evolving business risks.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programmes.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that can bring something new and valuable to this role.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.