ICM Training Analyst

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?

About the role

As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering crisis preparedness through the Global Training & Awareness and Scenario-Based Exercise Program within Integrated Crisis Management (ICM).

You will bring a communications-led and people-focused approach to crisis preparedness, creating engaging content, listening to stakeholders, facilitating conversations, and helping senior leaders prepare to respond effectively to incidents. Working alongside ICM leads and subject-matter experts, you will turn emerging cyber, AI, geopolitical, and operational risks into clear narratives, leadership briefings, and scenario-based exercises.

This is not a technical trainer role. Your focus will be on storytelling, facilitation, stakeholder engagement, and dependable program coordination, making complex crisis scenarios accessible, relevant, and engaging for leadership audiences.

In this role, you will:

• Develop compelling crisis exercise content under the direction of the Program Lead, working with subject-matter experts across cyber, AI, geopolitical, operational, and other emerging risk areas.
• Support AI-specific crisis scenarios, including model misuse, AI-enabled cyberattacks, and AI system failures, with an emphasis on leadership decisions, clear communication, and facilitated discussion rather than technical instruction.
• Create engaging scenario narratives, exercise injects, facilitation guides, pre-reads, presentation decks, polling content, and other audience-focused materials.
• Support the preparation and delivery of executive tabletop exercises and briefings, confidently presenting content, engaging participants, facilitating discussion, and capturing outcomes and actions.
• Build effective relationships with ICM leads and cross-functional partners, actively listening to stakeholder needs and adapting content and delivery for different audiences.
• Maintain exercise trackers, evidence folders, templates, and program artefacts to agreed standards, identifying gaps, dependencies, and delivery risks early.
• Support program tracking, governance, delivery-readiness checks, and validation of IRT orientation data with ICM leads.
• Maintain program web pages and intranet content, ensuring information remains current, accurate, and consistent.
• Administer ServiceNow records and attachments while maintaining data quality and integrity across program systems.
• Support the production of the Monthly Training & Awareness Leadership Update and help maintain a dependable program delivery cadence.

What you must have to be considered

• Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
• Strong interpersonal and communication skills, with the confidence and presence to engage senior leadership and executive audiences.
• Experience creating clear, engaging content and presentations that make complex subjects accessible to different audiences.
• Experience presenting to stakeholders, facilitating discussions, or supporting the front-of-house delivery of events, workshops, exercises, or briefings.
• Strong active-listening and facilitation skills, including the ability to ask thoughtful questions, draw out different perspectives, and keep discussions focused and constructive.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records, coordinate a standing program cadence, manage competing priorities, and meet deadlines.
• A proactive approach to identifying issues and risks early and presenting practical options for resolution.
• A bachelor’s degree or equivalent practical experience, including experience in communications, marketing, or another creative or people-facing discipline.
• A strong sense of ownership, a desire to create meaningful outcomes, and a commitment to delivering high-quality work.
• The embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.

These will help you succeed

• Curiosity about crisis preparedness and emerging risks, including artificial intelligence, cyber threats, geopolitical risks, and operational disruption.
• Experience in crisis preparedness, business resilience, crisis management, or scenario/exercise support.
• Creative storytelling skills and the ability to translate emerging or complex risks into credible, engaging leadership scenarios.
• Experience using PowerPoint or other content-creation software to develop professional presentations and exercise materials.
• Confidence using Microsoft 365, Teams, and Excel.
• Experience with, or willingness to learn, ServiceNow and intranet/web content-management tools.
• Ability to work effectively with subject-matter experts while bringing a communications and facilitation perspective rather than requiring specialist technical expertise.
• Adaptability when working with different stakeholder groups, leadership audiences, and evolving business risks.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programmes.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that can bring something new and valuable to this role.

Acerca de Cognizant  
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.