About the Role
As a Technical Support Representative, you will make an impact by delivering exceptional technical assistance and customer support to clients, trading partners, and vendors utilizing TriZetto Provider Solutions products and services. You will be a valued member of the Support Services team and collaborate with internal technical teams, business stakeholders, and external customers to resolve issues efficiently and ensure a positive customer experience.
In This Role, You Will:
Provide technical assistance and support to clients via phone and email regarding products, services, and system-related issues.
Handle a high volume of inbound support interactions while maintaining excellence in service quality and customer satisfaction.
Troubleshoot, diagnose, and resolve technical issues, with a focus on achieving high First Call Resolution (FCR) rates.
Accurately document customer interactions, issue details, and resolutions within designated support systems.
Follow established support procedures, security guidelines, and HIPAA compliance requirements while communicating timely updates and resolutions to customers.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position is hybrid
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. [Global Job...oilerplate | Word]
What You Need to Have to Be Considered
High school diploma, GED, or equivalent required.
Associate’s or Bachelor’s degree in Healthcare Management or a related field preferred.
Minimum of 2 years of customer service experience.
Experience working in a call center environment preferred.
Strong technical aptitude with knowledge of hardware, software applications, and vendor-supported systems.
Excellent verbal and written communication skills.
Ability to troubleshoot technical issues and manage multiple priorities in a fast-paced environment.
Experience documenting customer interactions and maintaining accurate records.
Understanding of data privacy, information security, and HIPAA compliance requirements.
These Will Help You Stand Out
Experience supporting healthcare technology solutions or healthcare-related customers.
Proven ability to de-escalate challenging customer situations and build positive customer relationships.
Strong commitment to customer satisfaction and service excellence.
Ability to remain composed and effective under pressure while managing high call volumes.
Experience achieving customer service metrics, including quality, productivity, and satisfaction goals.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.
Applicants will be accepted till 10/30/2026
The annual salary for this position will be in the range of $40K - $42K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who are passionate about customer service and operational excellence. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
