About the role
As a Customer Service Representative, you will make an impact by delivering exceptional support to customers and stakeholders while helping ensure efficient resolution of inquiries, requests, and service-related concerns. This role requires a customer-focused professional who can effectively manage interactions, maintain service quality, and support operational objectives within a healthcare environment.
You will be a valued member of the customer support team and work closely with internal partners, providers, payers, and customers to deliver a positive service experience and support business goals.
Location: Missouri, United States
Work Model: Remote
Shift: Day Shift
In this role, you will:
Serve as a primary point of contact for customer inquiries and service requests.
Provide professional and timely support while delivering a high level of customer satisfaction.
Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
Document customer interactions accurately and maintain detailed case records.
Collaborate with internal departments to ensure prompt resolution of customer issues.
Support provider and payer-related inquiries while adhering to established service standards.
Track and monitor service requests to ensure timely follow-up and completion.
Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.
What you need to have to be considered
1 to 3 years of experience in customer service, customer support, or a related role.
Experience working in a customer-focused environment with a strong commitment to service excellence.
Knowledge of Customer Service Management principles and best practices.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively within a team environment.
Experience supporting healthcare provider and payer-related processes is preferred.
These will help you stand out
Experience within healthcare, provider, or payer environments.
Exposure to customer service technologies and case management systems.
Understanding of customer relationship management (CRM) tools.
Experience handling high-volume customer interactions.
Strong attention to detail and documentation skills.
Demonstrated ability to build positive relationships with customers and stakeholders.
Work Model
This is a fully remote position. Associates will work remotely while collaborating with customers, providers, payers, and internal teams to support service operations and deliver exceptional customer experiences.
Travel
No travel is required for this role.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.
Aplicants will be accepted till 10/30/2026
The annual salary for this position will be in the range of $40K - $46K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who are passionate about customer service and operational excellence. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
