About the Client
Our client is a leading organization in the Home Services sector, focused on driving business and technology transformation across customer service, field operations, billing, payments, and operational delivery. The client is committed to delivering measurable business value through process excellence, digital innovation, and customer-centric operations.
Role Summary
We are seeking an experienced Business Analyst with strong domain expertise in Home Services, Order-to-Cash, and Work-to-Cash processes. The role will support business and technology transformation initiatives across customer service, field operations, billing, payments, work management, and operational delivery. The successful candidate will work closely with the client's business stakeholders, product owners, delivery teams, and technology partners to analyze current-state processes, define future-state requirements, and ensure solutions deliver measurable business value.
Key Responsibilities
Engage with the client's business stakeholders to understand strategic objectives, operational challenges, and transformation priorities across Home Services operations.
Analyze end-to-end Order-to-Cash and Work-to-Cash processes, including order capture, appointment booking, field work execution, job completion, customer billing, payment collection, refunds, and exception management.
Document current-state processes, identify pain points, and define future-state business processes aligned to operational efficiency and customer experience goals.
Elicit, analyse, and document business requirements, functional requirements, user stories, acceptance criteria, process maps, and business rules.
Work with product owners, solution architects, delivery teams, and third-party suppliers to translate business needs into practical technology and process solutions.
Support backlog refinement, sprint planning, solution design workshops, testing preparation, and implementation readiness activities.
Collaborate with operations, finance, billing, contact centre, field services, and technology teams to ensure requirements are complete, traceable, and aligned to business outcomes.
Support data analysis, impact assessment, gap analysis, benefits definition, and change readiness planning.
Facilitate workshops, interviews, walkthroughs, playback sessions, and stakeholder reviews to validate requirements and proposed solutions.
Support user acceptance testing by defining test scenarios, reviewing test coverage, resolving defects, and ensuring business sign-off.
Working Model
This is a UK-based hybrid role, with work performed across the client's Windsor and London locations and remotely from home. The candidate should be comfortable travelling between locations and attending on-site sessions when required for workshops, stakeholder meetings, or key delivery milestones.
CogWW901
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
