Client Relationship Manager (CRM) - Retail
Retail, Consumer Goods, Travel & Hospitality (RCGTH)
Level: Associate Director
Location: San Antonio TX
Candidates must reside in San Antonio, TX or be willing to relocate.
Work Model: Onsite / Client-facing
Employment Type: Full-Time
About the role:
Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.
Retail industry experience is strongly preferred. However, candidates from other industries with relevant client-facing, consulting, or business development experience will also be considered.
In this role, you will
· Build and maintain trusted relationships with key client stakeholders
· Develop a deep understanding of client environments, priorities, and challenges
· Partner with clients to define business problems and co create innovative solutions
· Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
· Monitor industry trends relevant to client businesses and introduce forward looking ideas
· Serve as the primary day-to-day point of contact for assigned clients
· Own backlog growth, including renewals and extensions of existing engagements
· Lead onsite project teams and ensure alignment with client expectations and objectives
What you must have to be considered
· Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
· Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
· Bachelor’s degree (or equivalent)
· Strong leadership, communication, and stakeholder management skills
These will help you succeed
· Revenue growth and margin performance
· Client satisfaction and retention
· Employee engagement and retention
· Renewal win rates and overall account profitability
Why Join Cognizant
At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The annual salary for this position is between $140,000 – $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We look after our people, clients, company, communities and climate by doing what’s right.
We cultivate an innovative environment where you can build the career path that’s right for you.
#LI-RP1
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
