Client Relationship Manager (CRM) - Retail
Retail, Consumer Goods, Travel & Hospitality (RCGTH)
Level: Associate Director
Location: San Antonio TX
Candidates must reside in San Antonio, TX or be willing to relocate.
Work Model: Onsite / Client-facing
Employment Type: Full-Time
About the role:
Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.
Retail industry experience is strongly preferred. However, candidates from other industries with relevant client-facing, consulting, or business development experience will also be considered.
In this role, you will
· Build and maintain trusted relationships with key client stakeholders
· Develop a deep understanding of client environments, priorities, and challenges
· Partner with clients to define business problems and co create innovative solutions
· Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
· Monitor industry trends relevant to client businesses and introduce forward looking ideas
· Serve as the primary day-to-day point of contact for assigned clients
· Own backlog growth, including renewals and extensions of existing engagements
· Lead onsite project teams and ensure alignment with client expectations and objectives
What you must have to be considered
· Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
· Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
· Bachelor’s degree (or equivalent)
· Strong leadership, communication, and stakeholder management skills
These will help you succeed
· Revenue growth and margin performance
· Client satisfaction and retention
· Employee engagement and retention
· Renewal win rates and overall account profitability
Why Join Cognizant
At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The annual salary for this position is between $140,000 – $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We look after our people, clients, company, communities and climate by doing what’s right.
We cultivate an innovative environment where you can build the career path that’s right for you.
#LI-RP1
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
