Client Relationship Manager (CRM) - Retail
Retail, Consumer Goods, Travel & Hospitality (RCGTH)
Level: Associate Director
Location: San Antonio TX
Candidates must reside in San Antonio, TX or be willing to relocate.
Work Model: Onsite / Client-facing
Employment Type: Full-Time
About the role:
Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.
Retail industry experience is strongly preferred. However, candidates from other industries with relevant client-facing, consulting, or business development experience will also be considered.
In this role, you will
· Build and maintain trusted relationships with key client stakeholders
· Develop a deep understanding of client environments, priorities, and challenges
· Partner with clients to define business problems and co create innovative solutions
· Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
· Monitor industry trends relevant to client businesses and introduce forward looking ideas
· Serve as the primary day-to-day point of contact for assigned clients
· Own backlog growth, including renewals and extensions of existing engagements
· Lead onsite project teams and ensure alignment with client expectations and objectives
What you must have to be considered
· Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
· Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
· Bachelor’s degree (or equivalent)
· Strong leadership, communication, and stakeholder management skills
These will help you succeed
· Revenue growth and margin performance
· Client satisfaction and retention
· Employee engagement and retention
· Renewal win rates and overall account profitability
Why Join Cognizant
At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The annual salary for this position is between $140,000 – $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We look after our people, clients, company, communities and climate by doing what’s right.
We cultivate an innovative environment where you can build the career path that’s right for you.
#LI-RP1
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
