As a Solutions Consultant – IT Asset Management, you will make an impact by governing ServiceNow platform operations, ensuring software license compliance, and driving incident and commercial governance across federal-aligned managed services environments. You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.
In this role, you will
- Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
- Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
- Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
- Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
- Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
- Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
- Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
- Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.
These will help you stand out
- Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management.
- Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization.
- Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
