As a Solutions Consultant – IT Asset Management, you will make an impact by governing ServiceNow platform operations, ensuring software license compliance, and driving incident and commercial governance across federal-aligned managed services environments. You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.
In this role, you will
- Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
- Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
- Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
- Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
- Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
- Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
- Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
- Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.
These will help you stand out
- Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management.
- Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization.
- Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
