As a Solutions Consultant – IT Asset Management, you will make an impact by governing ServiceNow platform operations, ensuring software license compliance, and driving incident and commercial governance across federal-aligned managed services environments. You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.
In this role, you will
- Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
- Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
- Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
- Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
- Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
- Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
- Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
- Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.
These will help you stand out
- Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management.
- Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization.
- Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
