We are currently seeking an experienced ServiceNow Delivery Manager to lead the successful delivery of ServiceNow programs and projects across complex enterprise environments.
This role provides the opportunity to work closely with clients, stakeholders, and delivery teams to drive end-to-end ServiceNow implementations, enhancements, and transformation initiatives. You will play a key role in managing delivery outcomes, ensuring projects are delivered on time and within budget, while maintaining a strong focus on customer satisfaction, governance, and operational excellence.
As a trusted delivery leader, you will oversee project execution from initiation through to deployment, ensuring teams remain aligned, risks are proactively managed, and business outcomes are successfully achieved.
Key Responsibilities
• Lead end-to-end delivery of ServiceNow projects and programs, ensuring successful outcomes across scope, schedule, budget, and quality.
• Manage cross-functional delivery teams including consultants, developers, business analysts, architects, testers, and client stakeholders.
• Build and maintain strong client relationships, acting as the primary delivery lead and escalation point throughout the engagement lifecycle.
• Collaborate closely with customers to understand business objectives and ensure ServiceNow solutions deliver measurable value.
• Manage delivery planning, resource allocation, project forecasts, budgets, and financial performance across engagements.
• Facilitate governance forums, steering committees, status meetings, and stakeholder workshops to ensure transparency and alignment.
• Monitor project health, risks, issues, dependencies, and change requests, implementing mitigation strategies where required.
• Ensure customers have clear visibility of project progress, delivery methodology, milestones, and overall program status.
• Prepare and present executive-level reporting, including delivery status, budgets, risks, achievements, and key decisions.
• Drive delivery excellence through the application of best practices, governance controls, and quality assurance processes.
• Coordinate deployment, transition, training, and knowledge transfer activities to ensure successful operational handover and adoption.
• Support continuous improvement initiatives across delivery processes, methodologies, and team performance.
• Foster a collaborative and high-performing team culture focused on customer success and delivery excellence.
Skills & Experience
• Extensive experience in technology project delivery, program management, or consulting leadership roles.
• Experience delivering ServiceNow projects or managing ServiceNow-focused delivery teams.
• Proven experience managing large-scale enterprise software implementations from initiation through to go-live and support transition.
• Strong understanding of ServiceNow delivery methodologies, implementation lifecycles, and platform capabilities.
• Demonstrated experience managing project budgets, forecasting, commercial commitments, and resource planning.
• Strong stakeholder management skills with experience engaging executive, business, and technical audiences.
• Excellent communication and presentation skills, with the ability to provide clear updates and manage expectations effectively.
• Experience managing project risks, issues, dependencies, governance activities, and change control processes.
• Strong leadership capability with experience managing geographically distributed and cross-functional teams.
• Proven track record delivering successful customer outcomes while maintaining high levels of client satisfaction.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
• Strong analytical and problem-solving skills with the ability to drive decisions and remove delivery obstacles.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.
Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
