We are currently seeking an experienced ServiceNow Delivery Manager to lead the successful delivery of ServiceNow programs and projects across complex enterprise environments.
This role provides the opportunity to work closely with clients, stakeholders, and delivery teams to drive end-to-end ServiceNow implementations, enhancements, and transformation initiatives. You will play a key role in managing delivery outcomes, ensuring projects are delivered on time and within budget, while maintaining a strong focus on customer satisfaction, governance, and operational excellence.
As a trusted delivery leader, you will oversee project execution from initiation through to deployment, ensuring teams remain aligned, risks are proactively managed, and business outcomes are successfully achieved.
Key Responsibilities
• Lead end-to-end delivery of ServiceNow projects and programs, ensuring successful outcomes across scope, schedule, budget, and quality.
• Manage cross-functional delivery teams including consultants, developers, business analysts, architects, testers, and client stakeholders.
• Build and maintain strong client relationships, acting as the primary delivery lead and escalation point throughout the engagement lifecycle.
• Collaborate closely with customers to understand business objectives and ensure ServiceNow solutions deliver measurable value.
• Manage delivery planning, resource allocation, project forecasts, budgets, and financial performance across engagements.
• Facilitate governance forums, steering committees, status meetings, and stakeholder workshops to ensure transparency and alignment.
• Monitor project health, risks, issues, dependencies, and change requests, implementing mitigation strategies where required.
• Ensure customers have clear visibility of project progress, delivery methodology, milestones, and overall program status.
• Prepare and present executive-level reporting, including delivery status, budgets, risks, achievements, and key decisions.
• Drive delivery excellence through the application of best practices, governance controls, and quality assurance processes.
• Coordinate deployment, transition, training, and knowledge transfer activities to ensure successful operational handover and adoption.
• Support continuous improvement initiatives across delivery processes, methodologies, and team performance.
• Foster a collaborative and high-performing team culture focused on customer success and delivery excellence.
Skills & Experience
• Extensive experience in technology project delivery, program management, or consulting leadership roles.
• Experience delivering ServiceNow projects or managing ServiceNow-focused delivery teams.
• Proven experience managing large-scale enterprise software implementations from initiation through to go-live and support transition.
• Strong understanding of ServiceNow delivery methodologies, implementation lifecycles, and platform capabilities.
• Demonstrated experience managing project budgets, forecasting, commercial commitments, and resource planning.
• Strong stakeholder management skills with experience engaging executive, business, and technical audiences.
• Excellent communication and presentation skills, with the ability to provide clear updates and manage expectations effectively.
• Experience managing project risks, issues, dependencies, governance activities, and change control processes.
• Strong leadership capability with experience managing geographically distributed and cross-functional teams.
• Proven track record delivering successful customer outcomes while maintaining high levels of client satisfaction.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
• Strong analytical and problem-solving skills with the ability to drive decisions and remove delivery obstacles.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.
Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
