Job Summary
This hybrid role in policy servicing focuses on accurate handling of changes and endorsements across insurance policies using MS Office tools to ensure reliable customer and business outcomes. The professional will manage policy updates validate documentation maintain detailed records and support operational teams through structured reporting while working in rotational shifts with no travel.
Responsibilities
Process policy servicing requests by reviewing endorsement instructions and updating policy records accurately to ensure timely and error free service delivery for internal and external stakeholders.Handle changes and endorsements in policy data by interpreting provided documentation and applying business rules to maintain compliance with company standards and regulatory expectations.Update and maintain policy related information in MS Office based trackers and spreadsheets to provide clear visibility of work status and support management reporting needs.Prepare structured documents and communication summaries in MS Word and MS Excel to capture key details of policy changes and endorsements for audit and reference purposes.Collaborate with operations and customer support teams to clarify endorsement requirements and resolve basic discrepancies in submitted information to enable smooth policy servicing.Perform quality checks on processed endorsements by verifying key data elements and rectifying identified issues to maintain high accuracy levels and reduce rework.Use MS Office functions such as formulas filters and formatting to analyze policy data and generate simple insights that support continuous improvement of servicing processes.Document repetitive issues trends and queries related to changes and endorsements to help improve standard operating procedures and strengthen knowledge repositories.Manage work allocation efficiently in a rotational shift environment by prioritizing requests based on service level commitments and coordinating handovers between shifts.Support hybrid working requirements by maintaining secure digital records coordinating virtual interactions and ensuring consistent productivity irrespective of work location.Respond to internal queries regarding policy changes by providing clear explanations of applied endorsements and sharing supporting documentation drawn from well maintained MS Office files.Contribute to the company purpose by ensuring that policy changes are processed reliably which helps customers receive correct coverage and supports broader trust in insurance services.Participate in basic training sessions and feedback discussions to improve understanding of policy servicing guidelines MS Office capabilities and evolving endorsement practices.
Qualifications
Demonstrate practical proficiency with MS Office applications including Excel Word and Outlook to manage data entry documentation review and structured communication activities.Apply foundational knowledge of changes and endorsements within insurance or financial products to interpret simple servicing requests and process them in line with defined procedures.Exhibit strong attention to detail and accuracy in handling policy data to minimize processing errors and support the reliability of customer coverage information and internal reporting.Show willingness to work in a hybrid model and rotational shifts while maintaining consistent performance and adaptability to different work schedules and collaboration modes.Communicate clearly in written and verbal form to document servicing actions respond to basic queries and coordinate with team members and supervisors on operational priorities.Display a learning mindset suited for early career professionals by seeking guidance using process documentation effectively and gradually expanding understanding of policy servicing concepts.
Certifications Required
Any industry recognized certification in MS Office applications or equivalent productivity tools is preferred for this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
