Job Summary
This hybrid role in policy servicing focuses on accurate handling of changes and endorsements across insurance policies using MS Office tools to ensure reliable customer and business outcomes. The professional will manage policy updates validate documentation maintain detailed records and support operational teams through structured reporting while working in rotational shifts with no travel.
Responsibilities
Process policy servicing requests by reviewing endorsement instructions and updating policy records accurately to ensure timely and error free service delivery for internal and external stakeholders.Handle changes and endorsements in policy data by interpreting provided documentation and applying business rules to maintain compliance with company standards and regulatory expectations.Update and maintain policy related information in MS Office based trackers and spreadsheets to provide clear visibility of work status and support management reporting needs.Prepare structured documents and communication summaries in MS Word and MS Excel to capture key details of policy changes and endorsements for audit and reference purposes.Collaborate with operations and customer support teams to clarify endorsement requirements and resolve basic discrepancies in submitted information to enable smooth policy servicing.Perform quality checks on processed endorsements by verifying key data elements and rectifying identified issues to maintain high accuracy levels and reduce rework.Use MS Office functions such as formulas filters and formatting to analyze policy data and generate simple insights that support continuous improvement of servicing processes.Document repetitive issues trends and queries related to changes and endorsements to help improve standard operating procedures and strengthen knowledge repositories.Manage work allocation efficiently in a rotational shift environment by prioritizing requests based on service level commitments and coordinating handovers between shifts.Support hybrid working requirements by maintaining secure digital records coordinating virtual interactions and ensuring consistent productivity irrespective of work location.Respond to internal queries regarding policy changes by providing clear explanations of applied endorsements and sharing supporting documentation drawn from well maintained MS Office files.Contribute to the company purpose by ensuring that policy changes are processed reliably which helps customers receive correct coverage and supports broader trust in insurance services.Participate in basic training sessions and feedback discussions to improve understanding of policy servicing guidelines MS Office capabilities and evolving endorsement practices.
Qualifications
Demonstrate practical proficiency with MS Office applications including Excel Word and Outlook to manage data entry documentation review and structured communication activities.Apply foundational knowledge of changes and endorsements within insurance or financial products to interpret simple servicing requests and process them in line with defined procedures.Exhibit strong attention to detail and accuracy in handling policy data to minimize processing errors and support the reliability of customer coverage information and internal reporting.Show willingness to work in a hybrid model and rotational shifts while maintaining consistent performance and adaptability to different work schedules and collaboration modes.Communicate clearly in written and verbal form to document servicing actions respond to basic queries and coordinate with team members and supervisors on operational priorities.Display a learning mindset suited for early career professionals by seeking guidance using process documentation effectively and gradually expanding understanding of policy servicing concepts.
Certifications Required
Any industry recognized certification in MS Office applications or equivalent productivity tools is preferred for this role.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
