Job Summary
This hybrid day shift role seeks a system engineer with three to four years of experience in console operations mainframes and mainframe API within the telecom domain. The system engineer will maintain highly available production environments optimize mainframe workflows and support telecom specific services to ensure reliable customer connectivity and operational excellence across business critical platforms.
Responsibilities
Monitor telecom production mainframe console activities to ensure stable operations and timely response to system events that impact service continuity for customersAnalyze system alerts and job failures from mainframe consoles to identify root causes and apply corrective actions that reduce downtime and improve platform reliabilityConfigure and maintain mainframe API components to enable secure and efficient integration between telecom applications and core systems for consistent data flowsCollaborate with application support and network teams to coordinate mainframe changes and deployments that protect service quality and align with telecom business commitmentsDocument standard operating procedures for console operations and mainframe workflows to support knowledge sharing and consistent execution across the hybrid work modelReview performance metrics for telecom mainframe environments to propose tuning adjustments that enhance transaction throughput and reduce latency for end usersExecute scheduled batch jobs and operational tasks in the day shift window to meet telecom processing deadlines and comply with internal policies and external regulationsConduct impact assessments for mainframe configuration updates to prevent service disruption and maintain alignment between technical changes and telecom product roadmapsProvide technical support for incidents related to mainframe API integrations by validating request flows and coordinating remediation that protects data integrityCoordinate with vendors and internal infrastructure teams to track mainframe software versions and plan upgrades that strengthen security posture and operational resilienceMaintain accurate records of system changes and incident resolutions to support operational audits and enable continuous improvement of console operations in telecom contextsParticipate in problem management activities by contributing detailed analysis of recurring mainframe issues and recommending targeted preventive actions for long term stabilityEngage in continuous learning around evolving telecom standards and mainframe practices to suggest pragmatic enhancements that increase efficiency and societal connectivity impact
Qualifications
Possess hands on experience in console operations with three to four years of focused work managing system events and batch processing in complex enterprise environmentsDemonstrate strong proficiency in mainframes including job control concepts resource usage analysis and performance tuning within production grade settingsApply practical knowledge of mainframe API usage by designing and supporting integrations that connect telecom applications with core mainframe services in a secure mannerBring solid telecom domain experience that enables accurate interpretation of operational priorities service level expectations and customer impact across network driven offeringsWork effectively in a hybrid model by balancing onsite collaboration and remote focus work while maintaining clear communication and reliable availability during day shiftsShow capability to follow structured incident and change management practices that align with organizational standards and promote stable mainframe service deliveryExhibit analytical problem solving skills with attention to detail when assessing console logs and system metrics to propose realistic solutions that improve operational outcomes
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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