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System Engineer

00071190211



Job Summary

This hybrid day shift role seeks a system engineer with three to four years of experience in console operations mainframes and mainframe API within the telecom domain. The system engineer will maintain highly available production environments optimize mainframe workflows and support telecom specific services to ensure reliable customer connectivity and operational excellence across business critical platforms.


Responsibilities

  • Monitor telecom production mainframe console activities to ensure stable operations and timely response to system events that impact service continuity for customers
  • Analyze system alerts and job failures from mainframe consoles to identify root causes and apply corrective actions that reduce downtime and improve platform reliability
  • Configure and maintain mainframe API components to enable secure and efficient integration between telecom applications and core systems for consistent data flows
  • Collaborate with application support and network teams to coordinate mainframe changes and deployments that protect service quality and align with telecom business commitments
  • Document standard operating procedures for console operations and mainframe workflows to support knowledge sharing and consistent execution across the hybrid work model
  • Review performance metrics for telecom mainframe environments to propose tuning adjustments that enhance transaction throughput and reduce latency for end users
  • Execute scheduled batch jobs and operational tasks in the day shift window to meet telecom processing deadlines and comply with internal policies and external regulations
  • Conduct impact assessments for mainframe configuration updates to prevent service disruption and maintain alignment between technical changes and telecom product roadmaps
  • Provide technical support for incidents related to mainframe API integrations by validating request flows and coordinating remediation that protects data integrity
  • Coordinate with vendors and internal infrastructure teams to track mainframe software versions and plan upgrades that strengthen security posture and operational resilience
  • Maintain accurate records of system changes and incident resolutions to support operational audits and enable continuous improvement of console operations in telecom contexts
  • Participate in problem management activities by contributing detailed analysis of recurring mainframe issues and recommending targeted preventive actions for long term stability
  • Engage in continuous learning around evolving telecom standards and mainframe practices to suggest pragmatic enhancements that increase efficiency and societal connectivity impact

    • Qualifications

  • Possess hands on experience in console operations with three to four years of focused work managing system events and batch processing in complex enterprise environments
  • Demonstrate strong proficiency in mainframes including job control concepts resource usage analysis and performance tuning within production grade settings
  • Apply practical knowledge of mainframe API usage by designing and supporting integrations that connect telecom applications with core mainframe services in a secure manner
  • Bring solid telecom domain experience that enables accurate interpretation of operational priorities service level expectations and customer impact across network driven offerings
  • Work effectively in a hybrid model by balancing onsite collaboration and remote focus work while maintaining clear communication and reliable availability during day shifts
  • Show capability to follow structured incident and change management practices that align with organizational standards and promote stable mainframe service delivery
  • Exhibit analytical problem solving skills with attention to detail when assessing console logs and system metrics to propose realistic solutions that improve operational outcomes

    • Things to know before you apply

    • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
    • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
    • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
    • Open position: Unless otherwise stated, this job posting is for an open position on our team.
    • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
    • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    About Cognizant
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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    I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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    The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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