Finnish Speaking Service Desk Representative (Maternity Cover)
Job details
- Role type: Fixed-term (maternity cover)
- Employment type: Full-time, 40 hours/week
- Work mode: Hybrid
- Location: Budapest, Hungary, 9th District, Mill Park office building
Job responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries in Finnish language via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
You are
- Advanced in Finnish language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in shifts
What we offer - Our benefits
- Competitive salary package
- Annual bonus system
- Cafeteria package
- Company insurance
- Language course reimbursement
- Free medical services
- All You can Move Sportpass
CogHU103
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
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申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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