Location: Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580
Working Model: 100% Office Based
Working Time: 24/7 rotation shift pattern, 7 days a week
Job Description:
Implement Generative AI technologies to enhance content creation and management processes.
Apply Gen AI technologies to improve user interaction and content accessibility.
Verify and review information as per policy and guidelines.
Follow all compliance and security measures relating to client data.
Take action on process changes and updates and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Ability to gather information via outbound calls to businesses within specific country locations.
Support users by reviewing / summarizing / completing various types of requests.
Work with great attention to detail / content review.
Have an extensive exposure to customer service.
Work with high profile tech/ evolving AI.
Utilize MS Excel to analyze and interpret data for content operations.
Contribute to the overall success of the content operations team by sharing knowledge and best practices.
Collaborate with cross-functional teams to align content strategies with business objectives.
Requirements:
Excellent communication skills and fluency in English (additional European language an advantage- preferred EU languages - French, Polish, Italian).
Ability to work rotating shift patterns over 7 days.
Possessing Gen AI skills such as prompt engineering.
Ability to handle multiple tasks simultaneously.
Exhibit excellent analytical and problem-solving skills.
Display strong communication and collaboration abilities.
Have the ability to adapt to new technologies and tools quickly.
Sense of ownership and pride in your performance and its impact on the team.
Experience in data analysis and reports (not mandatory).
Strong Team player.
Our Benefits include:- Performance-based bonus scheme.
- Permanent contract.
- Rewards scheme.
- Private Medical Insurance.
- Competitive maternity benefits of 12 weeks paid Leave.
- Life assurance.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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