Location: Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580
Working Model: 100% Office Based
Working Time: 24/7 rotation shift pattern, 7 days a week
Job Description:
Implement Generative AI technologies to enhance content creation and management processes.
Apply Gen AI technologies to improve user interaction and content accessibility.
Verify and review information as per policy and guidelines.
Follow all compliance and security measures relating to client data.
Take action on process changes and updates and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Ability to gather information via outbound calls to businesses within specific country locations.
Support users by reviewing / summarizing / completing various types of requests.
Work with great attention to detail / content review.
Have an extensive exposure to customer service.
Work with high profile tech/ evolving AI.
Utilize MS Excel to analyze and interpret data for content operations.
Contribute to the overall success of the content operations team by sharing knowledge and best practices.
Collaborate with cross-functional teams to align content strategies with business objectives.
Requirements:
Excellent communication skills and fluency in English (additional European language an advantage- preferred EU languages - French, Polish, Italian).
Ability to work rotating shift patterns over 7 days.
Possessing Gen AI skills such as prompt engineering.
Ability to handle multiple tasks simultaneously.
Exhibit excellent analytical and problem-solving skills.
Display strong communication and collaboration abilities.
Have the ability to adapt to new technologies and tools quickly.
Sense of ownership and pride in your performance and its impact on the team.
Experience in data analysis and reports (not mandatory).
Strong Team player.
Our Benefits include:- Performance-based bonus scheme.
- Permanent contract.
- Rewards scheme.
- Private Medical Insurance.
- Competitive maternity benefits of 12 weeks paid Leave.
- Life assurance.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
