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Client Relationship Manager- Banking and Financial Services

00067315891

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and is ranked among the top performing and fastest growing companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi Arabia, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking leaders with a trail blazing track record of growth to fuel this growth story. Your passion, integrity and experience are integral to Cognizant's success. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities and support to develop your career and collaborate with people focused on innovation and ideas.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. We are committed to growth and adding value to everyone’s life. Come and be part of a dynamic Leadership team and be a Game changer!

CRM will have the portfolio of set of existing clients. However, in managing the growth industries, we also require business acquisition from the new customers we are focusing on. The prime role is to get a large deal in the assigned clients and to ensure the existing project to continue / extend.

About the Role:

CRM will have the portfolio of set of existing clients. However, in managing the growth industries, we also require business acquisition from the new customers we are focusing on. The prime role is to get a large deal in the assigned clients and to ensure the existing project to continue / extend.

Role and Responsibilities:

  • CRM is responsible to get the RFP and lead the pursuit until the deal closes.

  • Need to update Winzone, UPLF and Quip frequently. By involving stakeholders in the local service line team, consultants, offshore team. Reporting to SBU head.

  • The performance will be measured by the revenue size, growth rate, TCV and the customer satisfaction.

  • CRM must have good communication skill (not just emailing but also interactive discussion, organizing meetings, connecting the right PoC) and organize the bid defense calls on time.

  • CRM must take the ownership during the sales cycle along with Service Line Specialist, Client Partner, Customer Relationship Manager, Field marketing and Engagement Delivery Partner/Lead for both domestic and global. The budget will be determined by the company every year so CRM should prepare the thorough account plan before the budgeting cycle.

  • The mission of CRM is to get the RFP from the assigned clients. Not just waiting for clients to provide but proactively plan and visit the client, introduce our capability, solution offerings, and case studies based on the account study conducted beforehand.

  • Take the ownership of entire sales cycle and lead the bid defense cadence with the team.

  • Create the account plan and update Quip, for all activities and contact must be reflected Winzone with accuracy.

Skill and Experience:

  • Must have worked in sales role atleast for 10+ years and preferably MNC with global presence

  • Must have handled service/product selling in IT/Allied industry

  • Particularly, Sales experience with financial clients and experience building relationships with client executives

  • Must have experience managing an onsite and offshore team as an account lead

  • Must have understand trends in the APAC market, effectively leverage Cognizant's global experience, and be able to formulate strategies and make proposals to clients.

  • Must understand rate/billing models, how to derive profitability based on selling price

  • Must have worked in any CRM based Sales tool (like Salesforce, SAP etc.,)

  • Must have the ability to quickly grasp allied concepts around Sales like sourcing, fulfilment


About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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