Job Summary
The TL-Policy Servicing role involves managing policy servicing operations with a focus on efficiency and accuracy. The candidate will utilize their expertise in MS Office to streamline processes and improve service delivery. Experience in Auto - Claims is advantageous enhancing the ability to handle complex claims scenarios effectively. The role is hybrid with rotational shifts ensuring flexibility and adaptability.
Responsibilities
- Lead the policy servicing team to ensure efficient and accurate processing of policy-related tasks.
- Oversee the implementation of MS Office tools to optimize workflow and enhance productivity.
- Provide guidance and support to team members in handling policy servicing inquiries and issues.
- Collaborate with cross-functional teams to ensure seamless integration of policy servicing processes.
- Monitor and analyze policy servicing metrics to identify areas for improvement and implement corrective actions.
- Develop and maintain comprehensive documentation of policy servicing procedures and best practices.
- Ensure compliance with industry regulations and company policies in all policy servicing activities.
- Facilitate training sessions for team members to enhance their skills and knowledge in policy servicing.
- Coordinate with stakeholders to address and resolve complex policy servicing challenges.
- Utilize domain expertise in Auto
- Claims to effectively manage and process claims-related tasks.
- Implement strategies to improve customer satisfaction and retention through effective policy servicing.
- Drive continuous improvement initiatives to enhance the quality and efficiency of policy servicing operations.
- Support the development of new policy servicing solutions to meet evolving business needs. Qualifications
- Demonstrate proficiency in MS Office applications to streamline policy servicing processes.
- Possess strong analytical skills to assess policy servicing metrics and identify improvement opportunities.
- Exhibit excellent communication skills to effectively collaborate with team members and stakeholders.
- Have experience in Auto
- Claims to provide specialized insights into claims processing.
- Show adaptability to work in a hybrid model with rotational shifts.
- Display a proactive approach to problem-solving and process optimization.
- Maintain a customer-centric mindset to enhance service delivery and satisfaction.
Certifications Required
Microsoft Office Specialist Certification is required.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
