About the role
As an IT AV Support Technician, you will make an impact by ensuring high‑quality AV performance, seamless conferencing experiences, and timely support for executive‑level meetings. You will be a valued member of the FS Team, working closely with on‑site technicians and cross‑functional partners to deliver reliable, professional AV services.
In this role, you will:
- Provide day‑to‑day AV (audio/visual) conferencing support for executive conference rooms.
- Remotely troubleshoot AV issues by coordinating with on‑site technicians and other support teams.
- Support Zoom and Microsoft Teams conferencing environments to ensure reliable meeting performance.
- Assist in identifying and documenting improvements to AV support processes.
- Contribute to smooth AV setups for events, meetings, and business‑critical sessions.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our wellbeing programs. Based on this role’s business requirements, this is a fully onsite position, requiring you to be in a client office in Sydney, NSW full‑time.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- Proven experience with AV tools and conferencing platforms (Zoom, Microsoft Teams).
- Minimum 2 years of Mac OSX experience in an enterprise environment, including OS installations.
- Solid understanding of both Mac and Windows systems, including the latest technologies and hardware.
- Knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools).
- Ability to troubleshoot AV and conferencing issues efficiently in real time.
These will help you stand out
- Experience troubleshooting and repairing a wide range of PC & macOS hardware and software issues.
- Familiarity with developing and documenting process improvements for AV or IT workflows.
- Hands‑on support experience for events, video conferencing, and audio/visual setups.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
