About the role
As an IT AV Support Technician, you will make an impact by ensuring high‑quality AV performance, seamless conferencing experiences, and timely support for executive‑level meetings. You will be a valued member of the FS Team, working closely with on‑site technicians and cross‑functional partners to deliver reliable, professional AV services.
In this role, you will:
- Provide day‑to‑day AV (audio/visual) conferencing support for executive conference rooms.
- Remotely troubleshoot AV issues by coordinating with on‑site technicians and other support teams.
- Support Zoom and Microsoft Teams conferencing environments to ensure reliable meeting performance.
- Assist in identifying and documenting improvements to AV support processes.
- Contribute to smooth AV setups for events, meetings, and business‑critical sessions.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our wellbeing programs. Based on this role’s business requirements, this is a fully onsite position, requiring you to be in a client office in Sydney, NSW full‑time.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- Proven experience with AV tools and conferencing platforms (Zoom, Microsoft Teams).
- Minimum 2 years of Mac OSX experience in an enterprise environment, including OS installations.
- Solid understanding of both Mac and Windows systems, including the latest technologies and hardware.
- Knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools).
- Ability to troubleshoot AV and conferencing issues efficiently in real time.
These will help you stand out
- Experience troubleshooting and repairing a wide range of PC & macOS hardware and software issues.
- Familiarity with developing and documenting process improvements for AV or IT workflows.
- Hands‑on support experience for events, video conferencing, and audio/visual setups.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
