Job Summary
Troubleshooting: Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components including Management Servers Message Processors Qpid Postgres and the Edge UI.Installation & Upgrades: Guide customers through the installation patching and major version upgrades of the Apigee Private Cloud platform.Database Management: Troubleshoot and maintain the datastores powering Apigee specifically Apache Cassandra (NoSQL) and PostgreSQL.System Health: Analyze system
Responsibilities
Linux Administration: Perform root-cause analysis on Linux-based servers (RedHat CentOS Oracle Linux) including disk I/O analysis memory usage and process management.Connectivity: Debug complex networking issues involving Load Balancers Firewalls DNS TCP/IP and TLS/SSL handshake failures between the Gateway and backend targets.Customer Engagement
Product Support Management: Manage the entire lifecycle of support tickets ensuring SLAs are met and communication remains transparent at a level of break-fix scope.Best Practices: Advise customers on architectural best practices for high availability (HA) disaster recovery (DR) and capacity planning.Documentation: Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
