What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
Account Talent Management & Fulfillment Lead
- Analysis of current end-2-end (E2E) resource management fulfillment process and identification of opportunities to streamline the process, introduce further automations including AI enhancements for ANZ region
- Overseeing and managing improvement initiatives for the E2E resource management fulfillment process
- Change management, comms and advising account management teams on resource management fulfillment process from demand creation to selection to fulfillment.
- Govern the cross skilling commitments baked in as part of deals to ensure that required cost and productivity levels are maintained
Mandatory Skills:
Experienced in management of resource fulfillment process and tracking of key operational metrics.
Experienced in Cognizant global processes, policies and systems required for resource fulfillment (highly desirable).
Strong understanding of local ANZ HR policies.
Strong communication skills and ability to work with multiple stakeholders.
Proven record of managing conflicts, leading resolutions and escalating risks/issues in a timely manner.
Ability to chair key governance meetings for tracking metrics and actions.
Duties and Responsibilities:
Govern accurate allocation/de-allocation of the resources on the account specific project codes.
Govern hygiene of service orders created for resource fulfillment ensuring the required operational parameters and adhered to.
Work closely with onshore finance, operations, account sales and delivery teams and govern timely responses to actions.
Setup and run cadences with account teams to ensure service order hygiene for resource management.
Continuous improvement of E2E resource management fulfillment process including change management aspects.
Maintain tracking of accurate allocation/de-allocation of the resources on the account specific project codes and where applicable be involved with resolution of issues.
Maintain tracking and progress on cross skilling of resources at account level. Work with Service Lines and Learning and Development teams to come up with account specific plans, and govern the progress with pre-defined metrics.
Involved in the on-boarding of new account commercial and delivery team members and ensure that they are across the systems and fulfillment processes.
Salary Range: >$100,000
Date of posting: 21-April-26
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.