1. Job Title : PE-Sales & Support 2. Job Summary : Join our dynamic team as a PE-Sales & Support professional where you will play a pivotal role in delivering exceptional customer service and driving sales initiatives. With a hybrid work model and day shifts this role offers an excellent opportunity for early-career professionals to grow and make a meaningful impact. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Provide outstanding customer service by addressing inquiries resolving issues and ensuring customer satisfaction in a timely and professional manner. - Collaborate with sales teams to support client acquisition efforts and contribute to achieving sales targets. - Maintain accurate records of customer interactions and transactions ensuring data integrity and compliance with company policies. - Assist in preparing sales presentations proposals and reports to support business development activities. - Utilize technical knowledge to explain product features and benefits to customers ensuring alignment with their needs. - Monitor customer feedback and provide actionable insights to improve service quality and enhance customer experience. - Coordinate with internal teams to ensure seamless delivery of services and resolution of customer concerns. - Stay updated on industry trends and company offerings to provide informed recommendations to customers. - Support the implementation of marketing campaigns by providing customer insights and feedback. - Contribute to the development of training materials and resources to enhance team capabilities. - Demonstrate adaptability in handling diverse customer scenarios and maintaining a positive attitude under pressure. - Ensure compliance with company policies and procedures while interacting with customers and handling sensitive information. - Participate in team meetings and contribute ideas to improve processes and achieve organizational goals. Qualifications - - Possess strong communication and interpersonal skills to effectively interact with customers and team members. - Have a foundational understanding of customer service principles and practices with a focus on delivering exceptional experiences. - Demonstrate technical proficiency in understanding and explaining product features and benefits to customers. - Exhibit problem-solving abilities to address customer concerns and provide effective solutions. - Show adaptability and willingness to learn about new technologies and industry trends. - Nice to have experience in 3G domain showcasing familiarity with relevant technologies and applications. - Display organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment. - Bring enthusiasm and a proactive approach to contributing to team success and achieving company objectives. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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