1. Job Title : PE-Sales & Support 2. Job Summary : Join our dynamic team as a PE-Sales & Support professional where you will play a pivotal role in delivering exceptional customer service and driving sales initiatives. With a hybrid work model and day shifts this role offers an excellent opportunity for early-career professionals to grow and make a meaningful impact. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Provide outstanding customer service by addressing inquiries resolving issues and ensuring customer satisfaction in a timely and professional manner. - Collaborate with sales teams to support client acquisition efforts and contribute to achieving sales targets. - Maintain accurate records of customer interactions and transactions ensuring data integrity and compliance with company policies. - Assist in preparing sales presentations proposals and reports to support business development activities. - Utilize technical knowledge to explain product features and benefits to customers ensuring alignment with their needs. - Monitor customer feedback and provide actionable insights to improve service quality and enhance customer experience. - Coordinate with internal teams to ensure seamless delivery of services and resolution of customer concerns. - Stay updated on industry trends and company offerings to provide informed recommendations to customers. - Support the implementation of marketing campaigns by providing customer insights and feedback. - Contribute to the development of training materials and resources to enhance team capabilities. - Demonstrate adaptability in handling diverse customer scenarios and maintaining a positive attitude under pressure. - Ensure compliance with company policies and procedures while interacting with customers and handling sensitive information. - Participate in team meetings and contribute ideas to improve processes and achieve organizational goals. Qualifications - - Possess strong communication and interpersonal skills to effectively interact with customers and team members. - Have a foundational understanding of customer service principles and practices with a focus on delivering exceptional experiences. - Demonstrate technical proficiency in understanding and explaining product features and benefits to customers. - Exhibit problem-solving abilities to address customer concerns and provide effective solutions. - Show adaptability and willingness to learn about new technologies and industry trends. - Nice to have experience in 3G domain showcasing familiarity with relevant technologies and applications. - Display organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment. - Bring enthusiasm and a proactive approach to contributing to team success and achieving company objectives. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
