Job Summary
The Subject Matter Expert SME will provide advanced support and leadership in procurement operations specializing in vendor management returns management query handling via ServiceNow SNOW and preparation of detailed procurement reports. With 4 to 6 years of experience the SME will mentor junior staff resolve complex procurement issues and drive process improvements to enhance efficiency and compliance.
Responsibilities
The Subject Matter Expert SME will provide advanced support and leadership in procurement operations specializing in vendor management returns management query handling via ServiceNow SNOW and preparation of detailed procurement reports. With 4 to 6 years of experience the SME will mentor junior staff resolve complex procurement issues and drive process improvements to enhance efficiency and compliance.Key Responsibilities
Oversee procurement activities across company purchase accounts and vendors.
Negotiate with suppliers to secure favorable terms and pricing.
Ensure compliance with procurement policies and financial controls.
Lead vendor relationship management including onboarding evaluation and performance tracking.
Resolve escalated vendor issues and disputes.
Support strategic sourcing initiatives.
Lead the returns process handling escalations and complex disputes.
Ensure proper documentation and compliance in returns management.
Act as escalation point for procurement related queries raised through SNOW.
Ensure timely resolution and SLA compliance.
Prepare analyze and submit detailed procurement and returns reports to management.
Provide insights and recommendations based on procurement data.
Support audits and compliance reviews with accurate reporting.
Identify opportunities to streamline procurement and returns workflows.
Mentor and support Senior Process Executives and junior team members.
Drive continuous improvement initiatives across procurement processes.
Qualifications
Bachelors degree in Supply Chain Management Business Administration or related field.
4 to 6 years of procurement or supply chain experience.
Strong experience with e-commerce platforms eBay preferred.
Proficiency in ServiceNow SNOW query management.
Leadership mentoring and process improvement skills.
Strong reporting and data analysis capabilities.
Competencie
Strategic problem solving and decision making.
Strong leadership and mentoring abilities.
Excellent communication and negotiation skills.
Ability to manage complex procurement and returns cases.
Continuous improvement mindset with strong reporting skills.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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